24 days old

Dealer Client Concierge

Cox Automotive
Atlanta, GA 30303
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*Primary Location: *3003 Summit Blvd, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202100285
*Cox Automotive* is looking for customer-focused problem solvers to join the Customer Operations team in Atlanta, GA!

As a Dealer Concierge (DC) you will be the voice of Autotrader for our Dealer Clients and our Sales Representatives in the field.

You should be tech savvy, adapt easily to change and love making good things happen for other people. You will need a strong desire to learn and be able to leverage your knowledge of products, processes, and technology as a curious investigator, a strong communicator and a champion for the experience of our Dealer Clients.

*Responsibilities *

* *Problem Resolution:* As a DC, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e. "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.

* *Effective Communication: * You will provide engaging, responsive, timely telephone and email support to Dealer Clients, Sales and other internal team members. You will be the point of contact for the Dealer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Dealer issues.

* *AutoTrader.com Knowledge*: DCs must maintain a strong understanding of the products and services of both Autotrader and Kelley Blue Book. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel and their responsibilities). Develop or improve on internal systems knowledge.

* *Providing Ultimate Service: *As a DC you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned to in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.


Minimum of 2+ years of customer service experience

College degree preferred or a combination of education and work experience

Demonstrated excellence for high quality customer service

Proven experience with customer-service, help desk or technical support, account management and/or Business to Business support

Strong computer skills, especially proficient in Microsoft Office, Outlook and other Internet-based tools.

Strong understanding of business operations (spreadsheets, trends, data)

Demonstrated ability to adapt in a changing environment

Ability to work flexible hours including until 8 PM EST, overtime, including nights, weekends and holidays.

Proven record of multi-tasking and prioritizing competing demands

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-02-04 Expires: 2021-04-01
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Dealer Client Concierge

Cox Automotive
Atlanta, GA 30303

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