17 days old

Data Engineer - CX Americas Analytics Portfolio

Cisco Systems Inc.
Missouri City, TX 77489
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  • What You'll Do

    Organizations that deliver great customer experiences will realize true business impact through better operating efficiencies, improved customer loyalty, and growth. The Customer Experience (CX) Transformation and Technology Group (TTG) organization accelerates our customers success and generates profitable growth for Cisco and our partners, by delivering the best Customer Experience in the industry.

    Ciscos CX TTG Americas team is hiring a customer-facing Data Engineer to accelerate predictive modeling and analytics in Cross-Domain solutions. The vision for the team is to leverage the best in class analytics products to define and accelerate delivery of solutions to drive growth and customer adoption, while also looking to the future for fee-based analytics products for our customers.

    As a Data Engineer you will craft the overall future of CX analytics and insights, collaborating with cross-disciplinary teams. You will make an impact while solving meaningful problems and crafting new design patterns and paradigms. Join our outstanding CX team, and you'll get to work with some of the best and experienced.

    Job Responsibilities:

    Collaborate as part of the Technology and Transformation Cross-Domain team to define and deliver best practices for analytics solutions in cross domain projects.

    Synthesize customers business needs and feedback into clear concise requirements

    Work closely with accounts and customers to understand and validate use cases like Cisco Mobility Network Analytics, 5G Network Slicing, NetworkAssurance and expand to other domains like Enterprise Datacenter

    Partner closely with data scientists and architects to craft and deliver scalable data models

    Develop and deliver data-driven insights and recommendations for our customers and stakeholders

    Create thoughtful and well-structured concept models and prototypes

    Work cross-functionality on executing our analytics services roadmap

    Partner with CX Product Management and delivery teams to ensure a scaled offer is proven for the Americas market.

    Who You Are

    You have experience with identifying a business problem and solving it through data driven insights

    You have experience in building requirements to improve data gathering for analytic purposes

    You have experience to Perform, Support and Lead all aspects of Functional Data Engineering strategy, Data Integration and Reporting, and building the Data Visualization(s).

    You are highly motivated, a self-starter, willing to continually learn new solutions, platforms, and able to work in a fast-paced environment


    Experience developing business intelligence insights and recommendations

    Must be self-motivated, a good communicator, comfortable following direction, and able to balance great design with meeting short deadlines

    Ability to communicate your ideas to a wide variety of key stakeholders

    Experience with Big Data / Hadoop / Spark / Kafka

    Design highly scalable ETL processes with complex data transformations, data formats including error handling and monitoring.

    Experience with DB: TimeScale / Postgres / NoSQL / Mongo

    Working knowledge with at least 5 of the following skills:

    Regression (Linear, Decision Tree )

    Classification / MLP / DL NN / RNN LSTM / Clustering / PCA

    Filter Methods / Wrapper Methods / Hyper Parameter Search / Cross Validation / Multivariate Time Series Analysis / Trend Analysis / Anomaly Detection

    5+ years of experience in Python and/or Ansible and/or another programming language

    Experience with Git / CI/CD pipelines

    Experience building dataflows and datasets from multiple source systems

    Experience building recipes to clean, transform & combine data

    Proficient in Dashboard development, including both desktop and mobile optimization, utilizing Grafana/Tableau/similar tools

    Experience leading Data Engineering/Data Migration projects

    Customer success domain knowledge preferred as well as familiarity with advance analytics and machine learning topics

    Good written and verbal communication skills, and comfortable presenting findings to exec level audience and translating data into understandable documents


    Skills for storytelling with data in form of visuals

    Experience with Data collection SNMP / Rest API / Syslog / TextFSM

    Certification in Machine Learning / Data Engineering / Data Science

    Knowledge of AIOps / MLOps

    Experience with App Dynamics / Application Performance Management (APM) Solutions

    Experience in performance optimization of visualizations built on large datasets

    Experience interpreting KPIs

    Experience with CUDA (Compute Unified Device Architecture)

    3 years of Agile / Scrum experience

    Domain knowledge of data systems Services and Telemetry is preferred

    DevNet Associate / Professional / Specialist certification.

Posted: 2020-10-07 Expires: 2020-11-21
Sponsored by:
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Data Engineer - CX Americas Analytics Portfolio

Cisco Systems Inc.
Missouri City, TX 77489
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