10 days old

Data Analyst - Strategic Program Adoption

Cisco Systems Inc.
Poland, NY 14747
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This position is located in the beautiful Krakow or the Sunny Lisbon. Join our expert team in the #1 Great Place to Work


What youll do

We are seeking a Data Oriented Adoption Manager to join our Strategic Program Adoption Team at Cisco Customer Experience. In this role you will:

         Analyze and provide insights on Change Saturation level across CX Centers employees.

         Develop Adoption KPIs, Success Indicators, Risk response and low-adoption thresholds for strategic programs.

         Monitor and communicate adoption progress to all stakeholders as agreed or required.

         Analyze data related to adoption challenges to isolate root cause.

         Consult with multiple program teams on an ongoing basis to ensure adoption data is in alignment with program goals, business priorities and messaging.

         Develop an effective, collaborative working relationship with program team and business leadership, and provide in-depth knowledge as required.

         Demonstrate programs Adoption Health, status, risk, and progress to the Senior Leadership Team as required by the business.

         Participate and contribute to the Adoption Teams internal processes, tools, and procedures for continual improvement & optimization.

         Develop best practices and tools for adoption monitoring and metrics reporting including the potential of automation where possible.

Who youll work with

As a key member of Strategic Program Adoption Team in the CX Centers Excellence and Standardization Organization, youll build a strong network of cross-functional relationships across CX, CXC Region, Engine and Foundations, and Cisco to help ensure adoption of key strategic programs and capabilities through governance, support and best in class processes and tools.

Who you are

You are detail oriented and organized. You work well with others and are truly a team player. Drawing conclusions from multiple data points is in your DNA. Youre able to see the big picture even when analyzing multiple complex factors under pressure. You are a problem solver, agile self-starter, and a resourceful collaborator. You possess the ability to build constructive business relationships and gain the trust of others.

Required Skillset:

         Strong analytical focus with meticulous attention to detail.

         3+ years of relevant work experience as a Data or Business Analyst.

         Hands-on experience presenting data insights with Business Intelligence tools.

         Ability to translate business needs into measurable metrics, KPIs, thresholds.

         Ability to use translate data into root cause identification through analysis.

         Understanding of Change Management principles (ADKAR, etc.)

         Excellent written and verbal communication as well as presentation skills from individual contributor to executive level.

         Experience working on teams and collaborating with others to solve challenging business problems.

         Advanced experience with MS Excel; knowledge of Salesforce a plus.


Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Posted: 2021-06-11 Expires: 2021-07-12
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Data Analyst - Strategic Program Adoption

Cisco Systems Inc.
Poland, NY 14747
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