23 days old

CXPM Services Manager

Cisco Systems Inc.
San Jose, CA 95113
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What You'll Do

As part of the team, manage and enhance new and existing software support offers, by analyzing and addressing field needs for Support services.  Build business analysis of opportunities and move new services through the Cisco Customer Experience Development Methodology.  Create or manage creation of marketing materials that help drive field interest and excitement pertaining to both new and existing Software and Software Solution Support offers.

This product management professional will work closely with broad cross-functional peers and business unit product managers.

Working in close collaboration with the senior members of the team, the focus of this role is to develop new and enhance existing Software Support services within the Cisco Support offer framework.  Along with creating services, they will also ensure the success of both those new services and existing Software Support services already being marketed.  This will be done by both independent personal initiative in working new services through the Cisco Customer Experience Development Methodology and working closely with other CX Product and Market Managers to develop new marketing materials and collateral as needed by Cisco and Partner field teams. Role requires a proven background in developing business analysis and business cases for moving new programs forward.  Along with that, the candidate should be able to show success in developing marketing communications using both Microsoft Word, and PowerPoint to support the needs of field business development and sales teams.

Who You'll Work With

You will work closely with broad cross-functional peers and business unit product managers.

Working in close collaboration with the senior members of the team, the focus of this role is to develop new and enhance existing Software Support services within the Cisco Support offer framework.  Along with creating services, they will also ensure the success of both those new services and existing Software Support services already being marketed.  This will be done by both independent personal initiative in working new services through the Cisco Customer Experience Development Methodology and working closely with other CX Product and Market Managers to develop new marketing materials and collateral as needed by Cisco and Partner field teams. Role requires a proven background in developing business analysis and business cases for moving new programs forward.  Along with that, the candidate should be able to show success in developing marketing communications using both Microsoft Word, and PowerPoint to support the needs of field business development and sales teams.

Who You Are:

You have a proven background in developing business analysis and business cases for moving new programs forward. Along with that, you should be able to show success in developing marketing communications using both Microsoft Word, and PowerPoint to support the needs of field business development and sales teams.

Minimum Requirements Include:

  •        BS/BA degree MBA preferred but not required
  •        5+ years of Product/Program Management Experience, part of which should be in Services and/or multi-vendor solutions area
  •        Product Management experience in Software Product and Service development including perpetual and as a Service offers.
  •        Strong organizational and problem solving skills with attention to detail
  •        Works collaboratively with team members and stakeholders
  •        Excellent communications skills (written, oral and presentation)
  •        Works independently and receives limited supervision on routine tasks
  •        Financial acumen to support building business analysis as needed
  •        Cisco back office systems experience

Other Preferable but not Mandatory Industry Considerations:

  • Solution Technology Partner support cooperation/alliance experience
  • OEM and resale Product and support process experience

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2020-05-06 Expires: 2020-06-13
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CXPM Services Manager

Cisco Systems Inc.
San Jose, CA 95113
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