28 days old

CX Security Renewals Specialist - SLED

Cisco Systems Inc.
Offsite, RTP
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Cisco delivers intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolio that is coordinated, pervasive, continuous, and open. Cisco's threat-centric approach to security reduces complexity while providing unmatched transparency, continuous control, and advanced threat protection across the entire attack continuum -- before, during, and after an attack.


The Customer Experience organization is one of the fastest-growing teams with diverse and motivated individuals that consistently deliver profitable growth at Cisco. We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

We partner closely with the Global Security Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including mentor, training, and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible, and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.


If you enjoy a changing environment, are goal motivated, and believe in performance rewards for exceeding annual sales goals through collaboration with partners and internal stakeholders, we have a place for you. The ideal candidate will have experience in renewals, a strong grasp of sales, and will demonstrate a high level of comfort working with partners, customers, internal teams, and executive leadership. High energy, strong communication, and the ability to adapt to a constantly evolving marketplace and evolving business models are crucial skills for this opportunity. 


BS/BA (or equivalent) plus 2 years sales experience.

Have a proven record in delivering excellent results against pre-defined goals and targets

Renewals experience within the United State to local, regional, national, and global multi-national enterprise customers is preferred

Excellent knowledge of sales processes, organizational structures, management practices, and resources development.

Excellent communications skills (both written and verbal) and the ability/affinity for building new relationships


Experience working with Salesforce.com is a plus


Security Software Renewals is the largest software renewal business within Ciscos Customer Experience (CX) portfolio. The renewal specialists are driving the CX Renewals motion with the customer and managing a team of Cisco resources for all renewal activities from opportunity identification to negation to close. You will build direct relationships with global security software sales, Cisco account managers, Cisco channel partners, end customers, other cross-functional leaders. You will lead and support all aspects of the security renewals lifecycle and deliver against quota.

Own and manage a portfolio of security renewals while ensuring consistent and accurate forecasting across the assigned territory.

Execute all phases of the subscription renewal lifecycle. This includes advising customers of renewals, building quotes, handling customer objections, assisting with contract negotiations, helping partners with order processing, and closing renewal opportunities while ensuring entitlements are delivered appropriately.

Utilize Salesforce.com to lead all aspects of the sales/renewals to funnel from a weekly, monthly, and quarterly perspective, ensuring integrity of the funnel and associated opportunities, as well as to ensure sales leads are handled and actioned on in a timely and efficient manner

Build customer and partner relationships and work effectively with cross-functional partners.

Establish effective partnerships with diverse internal partners including Account Managers, Security Sales Specialists, Partner Community, Customer Success, and Operations.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-05-21 Expires: 2021-06-21
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CX Security Renewals Specialist - SLED

Cisco Systems Inc.
Offsite, RTP
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