1+ months

CX Partner Success Specialist

Cisco Systems Inc.
Republic, OH 44867
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            PSE(   )     /CX /          . APJC   CX PSS  CX    CX     ,         .


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  • CX   Sales Accelerator  ATX(Ask-the-Expert)        
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  • CX  //     CX       



 

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What You'll Do

Reporting to the Director of Partner Success Specialist, you will be the lifecycle delivery expert for partners, working with the Partner Success Executive (PSE), other regional partner sales and CX delivery and success teams to transform and scale Customer Success via partners. As part of an APJC team, the CX PSS will focus on CX offer acceleration and co-deliver with CX Specialized partners by helping partners embed Cisco offers into their delivery services.

  • Expert on partner channel, professional, lifecycle, managed services and supporting CX delivery best practices
  • Services delivery specialist collaborating w/ PSE, Channels Sales on integrating and extending Partner services with CX offers accelerating profitable growth together
  • Assess CX Partner delivery capabilities and quantify their CX lifecycle and technology delivery readiness and collaborate with Sales/CX/Partners to improve customer adoption, address product concerns
  • Actively monitor partners capabilities during delivery and drive get well plans if partner not delivering per Cisco standards
  • Enable and coach CX Partners to co-deliver CX services and adoption programs
  • Architecture specialist delivering Accelerators and ATX (Ask-the-Expert) to customers with CX Partners to scale lifecycle adoption practices
  • Telemetry specialist connecting APIs, portals and collectors digitally exchanging insights and lifecycle data
  • Joins in 1:1 and 1:many CX Partner engagements, local events. Contributes to the partner community digital spaces
  • Responsible for evangelizing the end-to-end CX offer strategy and roadmap with CX Partner sales, services and success teams



Who You'll Work With

Collaboration and Partnership

You will need to collaborate across organizations, working closely with APJC Partner Sales and Customer Experience Experts to align and execute on the strategy, methodology, partner engagement model.



Who You Are

  • Possess deep expertise on partners delivery business and Cisco services, architecture, and telemetry to support partners as they execute with their customers.
  • Problem solver with a strong technology background, and experience working with partners
  • Team player experience working in agile environment, comfortable in a rapidly changing, dynamic environment
  • High energy, "roll-up your sleeves" attitude and dedication to success are imperative


Knowledge and Skills:

  • Strong knowledge of partner landscape, consulting, outsourcing and/or delivery
  • Sales/solution partner development/delivery role background Expertise in lifecycle delivery with partners
  • Comfortable working and lead in a multi-functional diverse matrix organization of experts
  • Ability to consult and influence internal and external teams
  • Solid understanding across a broad variety of technology solutions such as Cloud, Security, IoT, Mobility, Enterprise Networking, Data Centre, Software etc.
Posted: 2021-04-16 Expires: 2021-06-26
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CX Partner Success Specialist

Cisco Systems Inc.
Republic, OH 44867
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