1+ months

CX Partner Specialist

Cisco Systems Inc.
London, United Kingdom
Apply Now
Apply on the Company Site

Who You'll Work With
In your role as a CX Partner Specialist, you will be part of the Customer Experience (CX) Partner Sales & Lifecycle Specialist Team within the European Partner Organisation (EPO), and provide consistent and tight alignment with Cisco Customer Experience (CX), Theatre Service Sales and the Regional Partner Organisation (RPO).
Our collective goal is to execute on our Cisco CX strategy for partners, which is to support our partners as they help customers realise the value of their technology solutions and accelerate their success while driving profitability and growth.
We can only be successful together, so we emphasise a culture of helping each other, working together, winning together, and having fun together.

What Youll Do
As an EPO CX Partner Specialist, you will align and accelerate CX partner service extensibility and support the broader customer success and lifecycle practice working in tight coordination with our Partner Account Managers (PAMs), Partner Services Specialists and Subject Matter Experts (SMEs) within CX.

You will:

  • Support the PBDS/PSM/PSSM & PAM to align partners End to End CX lifecycle approach / set up lifecycle practice and elevate customer CX adoption/acceleration and business success with our Partners
  • Understand the Partner business model and impact to Partners of lifecycle motion and integrating CX offers
  • Develop custom CX strategic engagement for partner (how to monetise CX, incorporate CX offers into portfolio) and execute on plan
  • Develop & execute (growth) of an overall Customer Success Strategy with targeted partners of people, process and tools (inclusive of certs/specialisations)
  • Work with other partner-facing roles (e.g., SPMs, delivery SMEs, Architecture BDMs, etc) to achieve these outcomes
  • Serve as a CX Lifecycle orchestrator and practice builder
  • Guide our partners on services evolution, including Portfolio, Programs, and Sales Play Enablement
  • Assist our partners in service creation through partner and CX services with a focus on growing partner profitability and growth
  • Encourage our partners and customers to make tactical and strategic CX deployment decisions and track long term business outcomes
  • Drive adoption and expansion of Cisco CX portfolio by highlighting feature opportunities, winning use cases, and relevant strategies

Who You Are
The ideal candidate possesses a diverse set of capabilities, including partner development, go-to-market strategy, solution selling, services creation, and/or technical support and delivery.

  • Several years of experience in services, lifecycle consulting, or direct partner interfacing role with a deep understanding of CX industry best practices
  • You are proficient at building and strengthening a partner's ability to succeed with CX and lifecycle, working closely with central and regional teams and CX to accomplish joint business objectives
  • You love partner interactions and understand customer & partner needs to align EPO CX expertise to multi-functional teams
  • You have a detailed understanding of lifecycle fundamentals and aligned technology/specialisation areas, including features and use cases
  • You can connect CX solutions to business outcomes

Must Have Skills

  • You are experienced with CX or partner service extensibility and customer success and lifestyle practice
  • You have deep understanding of Cisco CX portfolio, including an understanding of driven solutions
  • You have the ability to provide consultative support to our Cisco partners, account teams, and other internal cross-functional teams
  • You have Ability to communicate, demonstrate, and accelerate the accurate utilisation of CX portfolio as you encourage our partners to engage
  • Excellent written, verbal, and listening skills that strengthen relationships with internal and external partners up to the executive level
  • BS/BA or equivalent
  • In-depth understanding of Customer Success trends and evolution, market trends, and challenges

***Willingness and ability to travel (pending role requirements) ***

Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (37 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do you cant put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.

Posted: 2021-04-16 Expires: 2021-07-17
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

CX Partner Specialist

Cisco Systems Inc.
London, United Kingdom
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast