4 days old

CX IB PRO APJC IB Consultant

Cisco Systems Inc.
Bengaluru, KA 560002
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Who We Are

Customer Experience is a team that accelerates our customers success and provides profitable growth for Cisco and our partners by delivering the best customer experience in the technology industry. Our values run through everything we do. Customer Obsession, Trusted Expertise Together..

Who You'll work with :

Team Description

CX IB programs and Renewals Optimization has a vision to maximise the opportunity presented by our installed base to maximise ATR and ARR through enabling sales execution of installed base programs, and optimising our data, tools, policy and process.

What you'll do :


Collaborates with IB Analysts to define customer scope and hierarchy definition

Supports the Renewal Manager (RM) in the renewals motion with the customer (partner) in partnership with the account team from opportunity identification to close

Review IB Analysts aggregated customer IB view to enable RMs to execute against agreed product, software and service strategy

Delivers analytical work (Customer insights) to enable the RMs to identify and execute timely renewal and expansion opportunities

Offers recommendations to RMs and Account teams for solution gaps/upsell and cross-sell potential across annuity and product

Enables RMs to provide risk assessment at T-9, T-6 and T-3 for all contracts, products and services

Ability to present to the customer the IB findings if requested by RMs or Account team

Facilitate and own weekly pipeline progress calls with IB Analyst

Facilitate and own Theatre Monthly Operations Reviews with IB Analyst Managers, Renewal Managers, IB Consultant & IB Analyst Leader

As SME is responsible for the SFC qualification and pre-assurance process, whilst supporting RMs and Account team on the commercial modelling

The role will develop into 70% IB Consultant core / 30% initiative based responsibilities

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2020-02-12 Expires: 2020-03-14

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CX IB PRO APJC IB Consultant

Cisco Systems Inc.
Bengaluru, KA 560002
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