19 days old

CX IB Consultant - APJC

Cisco Systems Inc.
Gold Coast, QLD 4215
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Who You'll Work With:

You will be part of CX Programs and Renewals Optimization  team, working with CPS IB Analyst, Deal Assurance, Renewals Manager and Sales to to provide Installed Base insights and upsell recommendations towards and optomised renewal outcome.

IB Consultant (IBC) is a non-quota carrying role that collaborates with Renewals Managers, IB Analysts, Sales and Partners on all annuity offers for a defined set of accounts.  IBCs work collaboratively with RMs and Service Sellers to help drive towards an agreed (& often expanded) view of the Customers installed base through data visualisation tools. With an installed base agreed, the IBC will use their services knowledge to recommend annuity strategy though analytical insights & narrative.  IBCs process strong analytical, sales and process knowledge to aid RMs and Service Sellers to drive optimised renewal opportunity.



1.       Collaborates with IB Analysts to define customer scope and hierarchy definition.

2.       Supports the RM in the renewals motion with the customer in partnership with the account team from opportunity identification to close

3.       Review IB Analysts aggregated customer IB view to enable RMs and account teams to execute against agreed product, software and service strategies

4.       Delivers analytical work (Customer insights) to enable the RMs to identify and execute on-time renewal and expansion opportunities.

5.       Offers recommendations to RMs and Account teams for solution gaps/upsell and cross-sell potential across annuity and product.

6.       Ability to present to the customer the IB findings if requested by RMs or Account team

7.       As SME leads the SFC qualification and pre-assurance process, whilst supporting RMs and Account team on the commercial modelling

8.       8. Enables RMs to provide risk assessment at T-9, T-6 and T-3 for all contracts, products and services.

Who You Are:
5+ years of professional experience in data analytics, business analysis or comparable analytics positions

Previous experience of sales or sales support roles
Excellent communication (verbal and written) and interpersonal skills;

Proven problem solving skills, attention to details and exceptional organizational skills
Ability to deal with ambiguity and competing objectives in fast paced environment
Working knowledge of Customer Experience offers

Posted: 2021-03-31 Expires: 2021-05-01
Sponsored by:
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CX IB Consultant - APJC

Cisco Systems Inc.
Gold Coast, QLD 4215
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