22 days old

CX IB Consultant - APJC

Cisco Systems Inc.
Bengaluru, KA 560002
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What You will do

IB Consultant (IBC) is a non-quota carrying role that collaborates with Renewals Managers, IB Analysts, Sales and Partners on all annuity offers for a defined set of accounts. IBCs works with RMs and Service Sellers to help drive towards an agreed (& often expanded) view of the Customers installed base through data visualisation tools. With an installed base agreed, the IBC will use their services knowledge to recommend annuity strategy though analytical insights & narrative. IBCs process strong analytical, sales and process knowledge to aid RMs and Service Sellers to drive optimised renewal opportunity.


  • Collaborates with IB Analysts to define customer scope and hierarchy definition.
  • Supports the RM in the renewals motion with the customer in partnership with the account team from opportunity identification to close
  • Review IB Analysts aggregated customer IB view to enable RMs & account teams to execute against agreed product, software and service strategies
  • Delivers analytical work (Customer insights) to enable the RMs to identify and execute timely renewal and expansion opportunities.
  • Offers recommendations to RMs & Account teams for solution gaps/upsell and cross-sell potential across annuity and product.
  • Ability to present to the customer the IB findings if requested by RMs or Account team
  • As SME owns the SFC qualification and pre-assurance process, whilst supporting RMs and Account team on the commercial modelling
  • Enables RMs to provide risk assessment at T-9, T-6 and T-3 for all contracts, products and services. 

Who You'll Work With

You will be part of CX Programs and Renewals Optimization team, working with CPS IB Analyst, Deal Assurance, Renewals Manager and Sales to provide Installed Base insights and upsell recommendations towards and optimised renewal outcome.

Who You Are:

  • 5+ years of professional experience in data analytics, business analysis or comparable analytics positions
  • Previous experience of sales or sales support roles
  • Excellent communication (verbal and written) and interpersonal skills;
  • Proven problem solving skills, attention to details and exceptional organizational skills
  • Ability to deal with ambiguity and competing objectives in fast paced environment
  • Working knowledge of Customer Experience offers

Why Cisco

At Cisco, each person brings their unusual talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

#We Are Cisco.

Posted: 2021-02-03 Expires: 2021-03-06
Sponsored by:
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CX IB Consultant - APJC

Cisco Systems Inc.
Bengaluru, KA 560002
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