1+ months

CX Delivery Manager

Cisco Systems Inc.
Tokyo, Kanto
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Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What Youll Do


Cisco Services provide a global service delivery experience. By offering a complete portfolio of business and technology solutions, Cisco Services ensure that customers achieve successful business outcomes. That means your work will enable customer transformation across a complete lifecycle of Consult/Plan/Build/Manage. 


       Sets strategic service delivery direction that anticipates the needs of our customers and their technology needs; 

       Ensures operational excellence in service delivery execution to assure customer objectives and outcomes

       Influences customer decision making via thought leadership on technology drivers for their business; 

       Assesses and influences services delivery methods and execution improvements through the eyes of the customer.

       Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities

       Assure customer outcomes across lifecycle of Plan/Build/Manage

       Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets

       Shape multi-year services strategy, in conjunction with sales leadership

       Drive services revenue growth through sales pursuits, aligned to account plan --> business development 

       Influence and challenge the customer's thinking to develop better solutions to business and IT objectives

       Establish and maintain CxO relationships - directly influence CIO/CTO

       Build and manage global direct and matrix teams for customer execution

       Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development, etc.

       Innovate around delivery process, engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction


Who Youll Work With


Are you passionate about driving customer success? Ensuring that customers realize their business goals is the charter of the Cisco services team. As a leader of a focused service delivery function you will influence, inspire and manage the business strategy, customer relationship and delivery teams.  


Who You Are


       Relevant vertical knowledge and expertise around technology and markettrends aligned to customer business objectives and challenges

       - ability to engage subject matter expertise as appropriate 

       deep domain expertise in 1-2 areas

       Successfully navigate Customer landscape to drive mutual success - understand and manage political realities to achieve goals

       Expertise of IT standards/frameworks (e.g. ITIL, eTOM) and trends (e.g. cloud)

       Excellent verbal, written, and presentation skills

       Executive engagement communication, presence and skills

       Financial Acumen understand finance and P&L process and standards

       12-15 years relevant industry related experience (e.g. IT domain expertise)

       Knowledge of Cisco Architectures an advantage

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2019-12-20 Expires: 2020-04-20

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CX Delivery Manager

Cisco Systems Inc.
Tokyo, Kanto
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