1+ months

CX Collaboration Product Manager

Cisco Systems Inc.
San Jose, CA 95113
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What youll do

At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue-based software-centric model.

We are searching for a Product Manager to help develop CX's Service Offers in the Collaboration Technology Area. In this high-impact role, you will:

  • Help shape the future strategy of a multi-million dollar portfolio within Collab CX
  • Define offer structure, value exchange, market potential for the next generation service portfolio with cloud emphasis
  • Drive interlock with Collab Product BU to co-design and co-sponsor these new offers
  • Work collaboratively across Field, Delivery, Sales Enablement, Partner Enablement etc. to education, drive adoption and bookings associated with these offers.
  • Drive continual improvements to increase value as well as improve efficiency to increase top line and bottom line on the offer.
  • Demonstrate relentless customer obsession throughout the offer lifecycle.
  • Be a champion for the vision of the next-gen portfolio across Cisco
  • Conduct analysis, develop recommendations and drive the creation of new CX Offers for Collaboration technology.
  • Partner with Product BU on customer-centric design, packaging and monetization models.
  • Lead Customer Experience Design Led Offer creation and Idealization.
  • Develop CX offerings and packaging in Ciscos buying programs including Business Critical Services (BCS)
  • Engaging with sales, Partners and customers to drive the strategy, offerings and value proposition of portfolio, vetting out the financial models for CX and Partners in this value exchange
  • Work with Global and Regional delivery teams to define next-generation delivery models to deliver the new CX portfolio and create an industry-leading experience for Ciscos customers
  • Develop portfolio requirements and policies through customer interaction, market research, quantitative sizing, competitive analysis, and by working with sales and partners
  • Develop value proposition messaging to address customer, partner, analyst, press, and employee audiences
  • Understand the financial performance of the Collab portfolio and analyze progress as it evolves
  • Represent Cisco at executive briefings, industry trade shows, sales meetings, advisory boards, and Cisco events by conveying our CX strategy and portfolio approach; leverage these connections to advance Ciscos business

Who You'll Work With

When you work with us, you'll regularly influence our CX and Collab Product Executive Leadership Team, enabling them to make effective and informed decisions on CX lifecycle and offers while we transform Cisco's overall sales and go-to-market approach. You'll build a strong network of cross-functional partners across CX and Cisco to help our business grow profitably. As a trusted advisor, you will synthesize your insights from customer and partner interactions as well as from the field and delivery to drive improvements in our portfolio.

You will join a high-performing, well-respected team who exist to make Cisco's customers successful across the customer life cycle. Customer Experience is the perception of CISCO's brand across the customer life cycle, and it starts after the customer buys our product. The offers and associated monetization will ensure our customers love using our products, love implementing our product, love our support, and eventually become an evangelist and advocate for Cisco products and services.

Who You Are

You have strong pedigree and experience in Services/Customer Success Product management

You have demonstrable familiarity and understanding with Ciscos Collab Product Portfolio including cloud based products

You excel at solving complex problems with analytical skills; you back up your recommendations with strong data. You know your customers and you excel at transforming market dynamics and business requirements into a successful product strategy.

You can convey the most complex concepts in the simplest of terms. You thrive in a fast-paced, dynamic and multicultural business environment and you can work with a range of sensitive and confidential issues.

You have excellent collaborative people engagement skills and excellent communication skills.

You have an understanding of API and Analytics and principles of automation.

At minimum, we require:

  • 8 or more years of Services Product Management experience
  • 4 years of External Client Professional Services Offer Management experience.
  • Must have experience demonstrating understanding of the collaboration technology space.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2020-10-16 Expires: 2020-12-17
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CX Collaboration Product Manager

Cisco Systems Inc.
San Jose, CA 95113
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