1+ months

CX Business Development Manager

Cisco Systems Inc.
Poland, NY 14747
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Customer Experience (CX) accelerates our customers success and profitable growth for Cisco and our partners by delivering the best customer experience in the technology industry. Our values of customer obsession, trusted expertise and simplicity help us build a culture of accelerated transformation for our customers and data-driven results for Cisco.

Who Youll Work With:

The new Business Development Manager will join Cisco EMEAR Central Business Development Team. In this role you will drive and accelerate Cisco CX opportunities providing pre-sales related support in Lead-To-Order cycle.

Role & Responsibilities:

Responsibilities include, but are not limited to:

  • Prioritize opportunities with focus on growth
  • Discuss and document business and technical requirements of the customer
  • Engage and work with relevant partners from across the company
  • Advise on solutions based on Cisco's solutions portfolio or suggest Custom solutions where applicable
  • Produce compelling proposals with associated Service Design, levels of effort, quotes and contracting documentation
  • Assess Delivery and Commercial risks
  • Present and defend prepared solutions in front of Delivery, Sales and Customer
  • Help driving the presented solutions to a successful booking
  • Facilitate smooth transition to Delivery teams once deals achieve booking stage

Knowledge and Skills:

  • Requires BS/BE/BTech degree or equivalent plus around 10 years of related experience in IT industry
  • Demonstrates experience in one or more of the following: business development, project management, service delivery management, partner engagement, services selling
  • Able to elicit business and technical requirements
  • Capable of creating compelling services proposals and presenting them to internal and external customers
  • Demonstrates understanding of contracting process. Prior experience creating contracts is a plus
  • Familiar with partner and/or subcontractor services delivery models
  • Confirmed proven project management skills including planning, reporting, advising/coordinating the work of others
  • A strong desire to continuously improve your knowledge, skills, and abilities, approaches, methodologies, technology specialization
  • Ability to handle multi-tasking environment and to meet tight deadlines
  • Work and lead in a multi-functional diverse matrix organization of specialists
  • Analysis and problem solving with focus on aligning solutions to strategic imperatives
  • Solid understanding across a broad variety of technology solutions such as: Cloud, Security, IoT, Collaboration, Mobility, Enterprise Networking, Data Centre, Software etc.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Posted: 2020-08-26 Expires: 2020-11-19
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CX Business Development Manager

Cisco Systems Inc.
Poland, NY 14747
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