26 days old

CX Agile Transformation Program Manager

Cisco Systems Inc.
Chicago, IL 60602
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CX Agile Transformation Program Manager

Who We Are

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing organizations and the CX Agile Transformation team provides essential program management support across the Customer & Partner Experience Engineering Business. In this time of unprecedented change, we are looking for top talent to help redefine success for Cisco and our customers

What You'll Do

This role is critical to connecting Cisco vision, strategy to our new innovative ways of working in support of our Customer & Partner Experience (CPXE) organization. You will provide dedicated program management support for key cross functional initiatives that drive transformational efforts and new operating models. This means that you will play multiple roles within our largest and most impactful projects, programs and portfolios that deliver business outcomes.

Who You'll Work With

This role is part of a fun loving, diverse team, with an inclusive culture. You will operate effectively across a matrix organization that spans CX, operations, IT, with a focus heavily on CPXE various teams within Strategy, Planning, & Operations, Cisco Engineering, and Finance

Who You Are

We are looking for a hard-driving Transformation experienced professional with a mix of business acumen, cross-functional execution, data visualization/communication who work across a dynamic team and learn about many facets of Ciscos CPXE organization.

  • Partner with the engineering leadership team to define programs, action items are aligned, milestone reporting is clear, under defined processes
  • Identify, prioritize, and sequence capabilities required to enable multiple new cross-functional initiatives
  • Use sophisticated analytical thought to exercise discernment and identify creative solutions.
  • Improve utilization of current resources (Process, Tool, People) and increase automation level to increase efficiency and reduce cost
  • Foster ideation in the team and be on the lookout of new ways of doing things
  • Plan and implement program governance structures in a controlled fashion so that decision making is enabled with the right people involved


  • 5 or more years experience managing transformational programs end-to-end.
  • Strong domain expertise and influence ability in order to efficiently orchestrate forums with partners, analyze and summarize findings, and present findings and recommendations.
  • Ability to lead all phases of Strategy, Operations, & Planning management lifecycle
  • Capable of running multiple priorities.
  • Ability to motivate change through innovation & process improvement.
  • Ability to assess and demonstrate internal and external team strengths, constraints, and corporate culture to enable effective change management.
  • Analytical approach to problem-solving; ability to use technology to tackle business problems.
  • Ability to work effectively in a matrix environment and conceptualize how program work fits into the big picture strategy.
  • You can communicate effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies
  • You are a self starter, results-oriented, with the passion to learn and wants to have fun while driving one of the largest transformations at Cisco
  • Ability to turn sophisticated ideas into concepts easily understood by a broad audience.
  • Microsoft office (Word, Excel, and PowerPoint) expertise crucial.

Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2021-05-17 Expires: 2021-06-28
Sponsored by:
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CX Agile Transformation Program Manager

Cisco Systems Inc.
Chicago, IL 60602
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