4 days old

Customer Technical Specialist IV

Washington, DC 20004
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Responsibilities

Overview

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Customer Technical Specialist IV, General Job Description

  • Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
  • Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
  • Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
  • Reviews system and configurations to ensure successful implementation of services into production.
  • Partners with developers and engineers to reduce reoccurring incidents.
  • Provides consultative assistance during off hours as needed. Assist in developing continuous process improvement for support tools, troubleshooting techniques; Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
  • Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
  • Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
  • Determine the troubleshooting workflow and organize support priorities.
  • Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
  • Provides training to technicians.

Qualifications

Years of Eperience and Education Requirements

  • Requires 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD.
  • U.S. Citizenship

Preferred Certifications

  • CompTIA Certified
  • ITIL Certified
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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2019-12-04 Expires: 2020-01-03

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Customer Technical Specialist IV

Perspecta
Washington, DC 20004

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