1+ months

Customer Support Engineer - Routing/ Switching, (SDWAN OR Data centers Switching OR Automation) Data (7+ Years)

Cisco Systems Inc.
Bengaluru, KA 560002
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What you do
Cisco Managed Services (CMS) group seeks a Customer Support Engineer with expertise in Routing & Switching, Service Provider Technologies. As a Customer Support Engineer in our world-class team you will gain hands-on experience and the ability to earn industry-leading certifications. You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will solve our customers toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience.
Who you'll work with 
 Cisco is a team of world-class experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Your career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!

The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. Work hard, play harder is the motto of the team.

The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table. 
Our team has global presence located in 2 US centers, 3 centers in EMEA and 2 India centers.

 Who you are :

Minimum Qualifications

Requires BE/BTech degree with 10+ years of related experience in IT industry.
Customer Support/Managed Services Experience (7+ years).

Excellent TCP/ IP networking skills
In depth understanding & hands on Cisco Nexus Switches
In depth understanding & knowledge of various switching protocols. E.g. STP,PVSTP,MSTP,LLDP etc.
 In depth understanding & working knowledge on various Cisco IOS,IOS-XR & IOX-XE
 Experience with MPLS technology including L2/L3 VPN and traffic engineering
 Troubleshooting various MPLS & its application related issues. e.g. VPLS/MPLS-TE etc.
 Experience with Configuring and troubleshooting Cisco routers and switches
 Experience on Cisco ASR9k,ASR1k & Nexus 5k/7k series platform
 Experience with routing protocols (OSPF, RIP, EIGRP, ISIS and BGP)

Solid Communication Skills (Written/Verbal/Presentation)

Solid team player

Flexibility in working hours as some migrations will require weekend and after hours work. 
Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients.

Ability to troubleshoot implementation problems during migrations.

- Good leadership qualities

- Experience in Change, Service Request and Problem Management functions.



Roles & Responsibilities:

Analyze, configure and troubleshoot large complex networks with mixed media and protocols.
Effectively create and utilize complex lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
Provide remote troubleshooting support to resolve UC related issues
Develop and maintain strong relationship with customer and other Cisco teams.
Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests.
Establish Technical Relationship to support customer network operations.
Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer
Customer-specific designated support at network level to resolve and debug complex networking problems
Escalation support for critical network outages and complex network issues.
Proactively monitor and review the progress of all customer cases and engage as necessary.
Respond to network management system alarms according to established processes
Priority support for identified key customer functionalities and escalations
Effectively work with cross-functional teams to resolve major customer issues.
Drive for continuous learning, results orientation and teamwork.

Desired Skills

Typically requires BE/BTech degree with 5-9 years of related experience. 
Managed services background preferred.
CCNP or CCIE R&S/SP desired.

Python knowledge desired.
Fluency in soundness disciplines (availability, security, etc.) and operational disciplines (systems management, change management, etc.).
Proven track record in an industry or horizontal solution area.

Ability to solve problems with innovative ideas. Assume complete ownership with regards to the engagement with client and stakeholders.

why Cisco 
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Posted: 2021-05-21 Expires: 2021-06-26
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Customer Support Engineer - Routing/ Switching, (SDWAN OR Data centers Switching OR Automation) Data (7+ Years)

Cisco Systems Inc.
Bengaluru, KA 560002
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