6 days old

Customer Support Administrator

San Diego, CA 92101
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Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

Qualifications

Requires High School level plus some specialized training. 5-6 years of experience.

Requires Active Secret Clearance or Interim Secret Clearance.

Responsibilities

Provides technical support, installation, maintenance and administration of telecommunications systems and services, including VoIP, mobile devices, satellite and the integration of voice technology to support the telephony requirements. Performs a variety of electronic and technical assignments using experience in voice communications hardware and configuration, troubleshooting, user support, performance management, security and optimization of voice networks. Coordinates move, add, change and disconnect activities, executes system upgrades as required, performs preventative maintenance, installs cabling and resolves repair issues. Completes troubleshooting using appropriate diagnostic equipment. Installs terminals, controllers, and test equipment and restores nonworking lines and/or equipment to working condition. Maintains liaison with outside vendors and orders circuits and/or equipment as required. Conducts site surveys and meets contacts like clients, construction crew members, utility company personnel, and people from other departments within the organization. Installs, moves, and modifies telecommunications and related equipment according to job order specifications, standards, and procedures. Undertakes telecommunications systems upgrades and answers queries related to system controls and maintenance of the system in general. Diagnoses equipment malfunctions. Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications. Reports and monitors service order changes.

Industry

  • Information Technology
Posted: 2021-06-14 Expires: 2021-07-14

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
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Customer Support Administrator

Perspecta
San Diego, CA 92101

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