6 days old

Customer Success Specialist Enterprise/ DNA with German

Cisco Systems Inc.
Zürich, ZH 8001
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Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.




Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.


What Youll Do

The new Customer Success Specialist (CSS) role is a highly visible, strategic position working with customers to accelerate deliverables and drive business outcomes.

The CSS is an expert on their aligned product or architecture. Their mission to is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. The CSS helps customers adopt and expand Cisco products. Maintaining an end-to-end lens, the CSS will partner closely with others (accounts teams, sales specialists, delivery teams, etc.) to provide the best-possible experience for the customer via the delivery of Customer Experience Accelerators and Ask the Experts that help customers advance through critical steps in the adoption process.

This role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams.


Who Youll Work With

The CSS will build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. The role will:

  • Deliver accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with scope and on-time engagement.
  • Joins the Customer Support Executive (CSE) in 1:1 customer engagements and events.
  • Contributes to the customer community digital spaces.
  • Contributes to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Inspire customers to make tactical and strategic deployment decisions
  • Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns.
  • Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
  • Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers
  • A willingness to travel 25% or more (pending role requirements)


Who You Are

  • Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that enhance customer value.
  • Technical Guru: Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customers environment to accelerate customer value
  • Cross-Team Collaborator & Influencer work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal.
  • Business Acumen- clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace
  • Leader: Ability to form and lead teams. Exceptional team-building and time management skills. Proven track record in establishing new organizations, procedures, and offerings.
  • Deep Domain Expertise: Expert with domain and industry deep technical knowledge of specialization architectures and customer stories.
  • Results Oriented: Interest in and proven execution ability with relevant technologies and customer outcomes.
  • Responder: Skilled at issue management and managing customer expectations.
  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.


Required Experience

  • 3-5 years of experience in technical consulting or direct customer interfacing/engagement role
  • Fluency in German and English
  • Deep technical knowledge in the following technology/architecture areas: Networking (Routing, Switching, and Wireless), especially in routing protocols: IGP, EGP, BGP,IS-IS, LISP and VxLAN,
  • Experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module), DNA Center, or similar Network Management System.
  • Knowledge of Software Defined Access, Software Defined WAN, and DNA Automation and Assurance.
  • Understanding of network automation and application development
  • BS Engineering, Computer Science, Masters strongly preferred

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.


We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


#LI-MW1
Posted: 2020-03-25 Expires: 2020-04-25

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Customer Success Specialist Enterprise/ DNA with German

Cisco Systems Inc.
Zürich, ZH 8001
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