21 days old

Customer Success Specialist - Data Center

Cisco Systems Inc.
Richardson, TX 75080
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Who We Are

CX is a team of outstanding technical guides whose #1 priority is to deliver exclusive customer experience by solving the toughest business challenges with network-centric solutions that accelerate customer and partner success. We emphasize a culture of helping each other, working together, winning together and having fun together.

What Youll Do

The Customer Success Specialist (CSS) role in the Cisco Data Center Solutions area is a highly visible, strategic position where the main focus is to act as an expert and advise the customer on how to move to the next phase of the lifecycle. They will partner closely with customer success executives, delivery teams and sales accounts teams to convey the best possible experience for the customer by:

  • Delivering 1:1 Customer Consultations, Accelerators and ATX (Ask-the-Expert) sessions and tailoring work accordingly
  • Providing lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
  • Driving adoption and expansion of Cisco products by highlighting feature opportunities and meaningful strategies to customers

Who You Are

  • Customer Obsessed: Dedicated to understanding customer needs and applying architectural and vertical expertise to multi-functional teams to drive alignment on decisions
  • Technical Guru: Technical knowledge with the ability to understand and connect customer use cases/plans with Cisco solutions and successfully apply them to the customers environment to accelerate value
  • Cross-Team Collaborator & Influencer: Work across internal and external teams of all levels to inspire technical implementation decisions, sometimes in a remote/virtual environment.
  • Business Aware: Strong business insight with a clear understanding of high-level business landscape including key strategic priorities, processes, and marketplace.
  • Effective Communicator: Delivers complex information in a confident, timely and convincing manner appropriate to a diverse audience that produces clarity and impact.

What Skills You Have

  • 3 - 5 years of experience in technical consulting or direct customer interfacing/engagement role in the data center domain.
  • Mandatory to have good technical knowledge in all or one area of the Cisco Data Centre Architecture portfolio ACI, Hyperflex, UCS, Cloud Center and Nexus switching.
  • Experience deploying and fixing Cisco DC Solutions.
  • Detailed understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to tackle business challenges.
  • CCNP / CCDP / CCIE or equivalent strongly preferred
  • BS Degree in Engineering, Computer Science preferred
  • Willingness to travel 25% or more (pending role requirements)

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

    Posted: 2020-03-18 Expires: 2020-04-18
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    Customer Success Specialist - Data Center

    Cisco Systems Inc.
    Richardson, TX 75080
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