1+ months

Customer Success Specialist (CSS) - WAN 1302435

Cisco Systems Inc.
Tokyo, Kanto
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  • Jobs Rated
    27th


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Customer Success



()


()Ask-The-Experts(ATX)*, Accelerator(ACC)*

*Ask-The-Experts(ATX) Webinar

*Accelerator(ACC)1:1


CX Customer Success Specialist Compute, Application and Cloud


1. Accelerator(ACC) 
Ask-The-Experts(ATX)

2. (CSE), (SPM)

3. 
4. 

5. (Tactical)(Strategic)

6. (Adoption)(Expansion) 

7. 25

-(Customer Experience(CX))

-- (Customer Success)

--- (Customer Success Specialists)



/

Cisco Campus Network

-DNA Center 

-SD-WAN, VPN

-Enterprise Switching/Routing

-Network


WANT

 

Campus Networking5

CCNP/CCDP/CCIE



Customer Obsessed

/

 


What Youll Do


As the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. You will:

       Provide the best-possible experience for the customer via the delivery of CX workshops and webinars that help customers advance through critical steps in the adoption process

       Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams 

       Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns

       Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes

       Drive adoption and expansion of Cisco products by highlighting future opportunities, winning use cases, and relevant strategies to customers and the Success team


Who You'll Work With


Customer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through customer happiness metrics, industry recognition, and employee happiness scores.

As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together. As a CSS team we help customers adopt and expand Cisco solutions by showing impact on the customers business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others.



Jobs Rated Reports for Network and Computer Systems Administrator

Posted: 2020-09-21 Expires: 2020-11-26
Sponsored by:
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Customer Success Specialist (CSS) - WAN 1302435

Cisco Systems Inc.
Tokyo, Kanto

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Network and Computer Systems Administrator
27th2018 - Network and Computer Systems Administrator
Overall Rating: 27/220
Median Salary: $81,100

Work Environment
Very Good
11/220
Stress
Very Low
40/220
Growth
Poor
168/220
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