14 days old

Customer Success Specialist (CSS) - Compute, Application and Cloud

Cisco Systems Inc.
Richardson, TX 75080
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Customer Experience (CX) Customer Success Specialists (CSS) are a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through customer happiness metrics, industry recognition, and employee happiness scores.

Who You'll Work With

As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together. As a CSS team we help customers adopt and expand Cisco solutions by showing impact on the customers business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others.

What You'll Do

As the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. You will:

  • Deliver workshops and webinars (Accelerators and ATX - Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes within scope and on-time engagement
  • Encourage customers to make tactical and strategic deployment decisions and supervise long term business outcomes
  • Collaborate with Account teams, Customer Success, and Partners in client engagements and events to elevate customer adoption as well as address product concerns
  • Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team
  • Contribute to the customer community digital worlds and asset development of Success Tracks
  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Contribute to lifecycle asset development and maintenance through rotations, asset development sprints, and/or stretch assignments with the Lifecycle Success team

Who You Are

You are a Data Center Computing technical specialist with expertise in the following:

  • Minimum of 3+yrs of hands on experience working with two or more of the following: DC Automation tools, Cisco UCS, Hyperflex, HCI, Intersight, Cloud Providers (AWS, Google Cloud, Microsoft Azure), DC Compute, APIs and scripting knowledge, multicloud, Tetration or similar technologies
  • You ideally have a BS Engineering, Computer Science, Masters along with industry recognized certifications (CCNA / CCNP / CCDP/ CCIE/ CISM / CISSP or equivalent) and commit to continuous learning, results orientation and partnership.
  • You have the ability to inspire change through innovation and are a shown leader driving team activities/task.
  • You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams
  • You are able to explain technical concepts, give clients guidance and vision about the solution. You have a detailed understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases.
  • You can connect technology solutions to business outcomes and articulate the technical features into business impact. You can easily talk about technology to non-technical people. You are also an active listener.
  • You have outstanding communication and presentation skills. Spanish and/or Portuguese a strong plus.
  • Watch this video to learn more about Cisco and this dynamic role: https://www.youtube.com/watch?v=HgOGG6iPIpk

Why Cisco

Posted: 2021-05-31 Expires: 2021-07-10
Sponsored by:
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Customer Success Specialist (CSS) - Compute, Application and Cloud

Cisco Systems Inc.
Richardson, TX 75080
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