1+ months

Customer Success Specialist - Cloud Security

Cisco Systems Inc.
Seattle, WA 98104
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What Youll Do

The new Customer Success Specialist (CSS) role focused on Security Solutions is a highly visible, strategic position working with customers to accelerate deliverables and drive business outcomes.

The CSS is an expert on their aligned product or architecture. Their mission to is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. The CSS helps customers adopt and expand Cisco solutions by showing impact on the customers business goals. Maintaining an end-to-end lens, the CSS will partner closely with others (customer success executives, sales accounts teams, delivery teams, etc.) to provide the best-possible experience for the customer via the delivery of Customer Experience Accelerators and Ask the Experts that help customers advance through critical steps in the adoption process.

This role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams.

Who Youll Work With

The CSS will build deep relationships with customers, partners, and the extended Cisco account team members in achieving their goals. The role will:

Deliver 1:1 Customer Consultations, Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers with a goal of driving solution adoption and attaining customer business outcomes.

Tailor deliverables based on customer needs with scope and on-time engagement.

Contributes to the customer community digital spaces.

Contributes to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

Inspire customers to make tactical and strategic deployment decisions

Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns.

Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers

Our team knows that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together.

Who You Are

  • Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that enhance customer value.
  • Technical Guru: Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customers environment to accelerate customer value
  • Cross-Team Collaborator & Influencer work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact with customers in a remote / virtual environment
  • Business Aware - Strong business acumen, clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace. You can connect technology solutions to business outcomes
  • Deep Domain Expertise: Expert with domain and industry deep technical knowledge of specialization architectures and customer stories.
  • Results Oriented: Interest in and proven execution ability with relevant technologies and customer outcomes.
  • Responder: Skilled at issue management and managing customer expectations.
  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

  • 7-10 years of experience in technical consulting or direct customer interfacing/engagement role  
  • Deep technical knowledge in the Cisco Security Architecture portfolio Network, Application Endpoint and Cloud Security solutions along with Security Management.
  • Experience deploying and troubleshooting Cisco security solutions.
  • Knowledge in NGFW, ISE, AMP, VPN, IPS, Web and Email Security, Umbrella, Stealthwatch, network segmentation, security management, cloud security, etc. experience in 2-3 of the technologies listed are desired.
  • Understanding of network automation and application development
  • CCNP / CCDP / CCIE or equivalent strongly preferred
  • BS Degree in Engineering, Computer Science preferred

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Posted: 2020-01-10 Expires: 2020-04-13

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Customer Success Specialist - Cloud Security

Cisco Systems Inc.
Seattle, WA 98104
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