1+ months

Customer Success Manager

Cisco Systems Inc.
Hayti, MO 63851
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Customer Success at Cisco is a close-knit international team driven by best-in-class post-sales consultancy and adoption. As a CSM, you will be responsible for driving adoption of the Cisco Collaboration solution within the greater EMEA Market. You will identify growth opportunities to expand Ciscos footprint while demonstrating the value and benefit of these results to your customers. Key to success are the cross-functional relationships that you will develop and maintain within Cisco, our partners and various other crucial stakeholders. Executing against and reporting on Customer Success metrics, you are constantly looking to demonstrate value of the Cisco Collaboration solution to your customers. Most importantly, we drive one another forward within the Customer Success team. Sharing best practices with your peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Ciscos vision and strategy.

What Youll Do

Own the complete customer lifecycle of onboarding, adoption, expansion and renewal

Strive to continually drive faster time to value and improve overall experience for our customersUnderstand customer's objectives and how they translate to outcomes

Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing operational reviews

Identify opportunities for upsell and cross sell

Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage And lead value driven discussions

Partner with customer to advice on best practices

Drive revenue growth through adoption and upsell/cross-sell

Who You Are

Minimum 5 years experience in consultative customer facing role, ideally within Tech or SaaS based company

Strategic thinker, account management, and strong commitment to customer success

Proven team player and willingness to work closely with cross-functional partners

Comfortable working in a fast paced, dynamic environment to meet evolving business

Requirements a self-starter!

Additional languages required (German)

Education or equivalent experience: 4-year higher education degree


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Posted: 2020-06-19 Expires: 2020-11-23
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Customer Success Manager

Cisco Systems Inc.
Hayti, MO 63851
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