1+ months

Customer Success Executive (G12) - Sydney

Cisco Systems Inc.
Sydney, NSW 2060
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Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Ciscos Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals. With the transformation to software subscription, CX is critical, we are writing a history and you can contribute to and help shape this ambitious journey we are on.

What Youll Do

As CSEs we are ultimately accountable for successful adoption and value realization for the products and services our customers have purchased. You will:

  • Deeply understand Customer business goals, environment, challenges and operational maturity
  • Be the customer and people champion
  • Build and nurture strong Customer executive relationships to develop a holistic and deep view of the immediate needs and current programs
  • Help the Customer accelerate through the customer lifecycle to realize the expected outcomes
  • Ensure customers use and love purchased Cisco solutions and services
  • Provide customer insights based on solid understanding of the best methodologies for architecture, implementation, adoption & migrations
  • Leads customer success motion from onboarding to business value realization (optimize)
  • Post-sales orchestration of all company wide and Partner resources (People and assets like, webinars, workshops, etc.) to provide a unified path to Customer Success
  • Lead Quarterly Success Review

Who You Are

You are an executive leader with excellent customer, partner and market orientation in software and subscription services. You are an industry thought leader who can evangelise Cisco solutions and services. You have experience in ensuring customers adopt and realize value from subscription software and services. In addition, as a CSE you are keen at identifying new opportunities to expand your value within a customer.

  • Experience leading Customer Experience transformation work or Customer Success programs
  • Experience building positive relationships and influencing others
  • Success leading and coordinating teams to ensure flawless engagements with clients, partners, and sales teams
  • Ability to shift from developing high level strategies to effective execution, influencing at every level and driving decisions through appropriate collaboration
  • Can suggest/explain Cisco technologies and solutions, able to convey sophisticated ideas in a clear, concise manner
  • Comfortable working in a highly matrixed and sometimes ambiguous environment
  • Expert consultant who advises team members on strategies and best practices
  • Motivates, encourages and continually develops team members while managing conflict effectively
  • Bachelors + 12 years or related experience
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Posted: 2022-05-02 Expires: 2022-07-25
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Customer Success Executive (G12) - Sydney

Cisco Systems Inc.
Sydney, NSW 2060
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