29 days old

CUSTOMER SERVICES REPRESENTATIVE - (126548)

Universal Health Services
Reno, NV 89501
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  • Job Code
    126548

Job Summary: The Customer Services Representative acts as a liaison between members, potential members,

employer groups and participating physicians and their office staff, when applicable. The Member Services

Representative represents the Health Plans Division and its policies and procedures when assisting members and

others through inquiries, problems or complaints. The quality two-way communications the Member Services

Representative provides ensures quality services and appropriate problem resolution for all parties involved.

Job Requirements

Regulatory Requirements:

  • High school diploma required.

  • Associates degree preferred.

  • Three years experience in customer service or similar public contact work related to communication, problem-solving and customer satisfaction.

  • Knowledge of medical terminology.

Language Skills:

  • Ability to effectively communicate in English, both verbally and in writing.

Skills:

  • Familiarity with health care delivery and/or health insurance programs.

  • Excellent verbal and written communication skills, organizational skills, ability to interpret and apply established policies and procedures. Must have excellent computer skills.

  • Ability to be innovative, take initiative and exercise independent judgment.

Posted: 2020-02-29 Expires: 2020-04-02

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CUSTOMER SERVICES REPRESENTATIVE - (126548)

Universal Health Services
Reno, NV 89501

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