12 days old

Customer Service Supervisor - Phoenix, AZ - 909077

Phoenix, AZ 85003
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  • Job Code
    909077

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

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Turn on the news on any night of the week and youre likely to hear about the changes that are sweeping through our health care system. Its dramatic and each day presents a new set of challenges. And thats where UnitedHealth Groups family of businesses is taking the lead. We see those challenges as opportunities but we cant do it alone. Youll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am - 7:00pm MST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 4425 E COTTON CENTER BLVD PHX AZ 85040.

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Primary Responsibilities:

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  • Coordinate and supervise daily/weekly/monthly activities of a team members
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  • Set priorities for the team to ensure task completion and performance goals are met
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  • Coordinate work activities with other supervisors, managers, departments, etc.
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  • Identify and resolve operational problems using defined processes, expertise and judgment
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  • Provide coaching, feedback and annual performance reviews as well as formal corrective action
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This role is equally challenging and rewarding. Youll need to stay positive at all times especially in difficult situations. Youll be asked to mentor, challenge and communicate effectively with all different types of people.

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications

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  • An education level of at least high school diploma /GED or equivalent years of work experience
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  • 1+ year of supervisory/leadership experience
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  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
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  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications

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  • 2+ years customer service experience
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Soft skills:

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  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
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UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.

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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords:customer service, call center, advocate, healthcare, benefits, UHG, UHC, CSR, health care, phone support, concierge, coaching, Phoenix , AZ,hiring immediately

Posted: 2021-02-13 Expires: 2021-03-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Supervisor - Phoenix, AZ - 909077

UnitedHealth Group
Phoenix, AZ 85003

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