3 days old

Customer Service Specialist

Qualcomm Inc.
深圳
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Company:

Qualcomm China

Job Area:

Service & Support Group, Service & Support Group > Customer Service

Job Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Job Summary:

This Customer Service Specialist (CSS) provides support to the following business segments: Cellular Products Group (CPG), Computing and Consumer Products (CCP), and Connectivity & Wireless Modules (CWM) and any others created under the division. This CSS is responsible for the following account activities: order management, including scheduling and working with the regional Demand Planner addressing allocation issues, also responsible for weekly and monthly forecasting activities, as they relate to assigned regional customers. This person supports all activities as they relate to Product Change Notifications (PCNs), New Product Introductions (NPI), and tracking of these activities within the given tools or business applications. Additional activities include, but are not limited to, biweekly management review of regional forecast, weekly orders and issues reconciliation, demand planning and demand prioritizing, as needed. CSS must understand current and future customer requirements. CSS must be able to represent and/or support senior management during quarterly customer visits, ensuring customer presentations are completed accurately and ahead of schedule allowing sufficient time for review prior to the meeting, by the senior management. Must be savvy and quick to learn and adjust to all QCT business applications such as Oracle, Rapid Response, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out.

Key Duties & Responsibilities:

  • Oversees customer performance to forecast, including forecast accuracy analysis, and consumption of said forecast
  • Regular interface with the Regional Demand Planner, addressing Supply/Demand related issues, to meet customer requirements and/or to manage customer expectations
  • Active liaison between Sales, Finance, Demand Planning and Sales Operations managing customer requests for cancellations, push-outs and/or pull-ins
  • Regular interface with Customer Care to drive customer acceptance strategies on new devices, as well as End-of-Life (EOL) and/or Build-to-Order (BTO)
  • Monitors and supports sales efforts within the region, as needed or requested by the Account Management Team
  • Organizes plans and participates in sales meetings, special projects, and regional worldwide customer service team meetings
  • Monitors and reports on progress against department and personal goals
  • Performs other related duties as needed

Job Specifications:

  • Has proven effective and results oriented problem solving skills
  • Must have excellent communications skills
  • Must be able to effectively interact with various disciplines throughout the organization
  • Exercises excellent judgment within generally defined practices

Education:

  • Typically requires a minimum of 5 to 7 years related experience in the semiconductor industry
  • BS/BA degree in Business Management, Finance, Operations or Marketing is desirable

All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomms toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.


We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goalwe invent breakthrough technologies that transform how the world connects, computes, and communicates.

Employment Notices for US-based Job Postings

Equal Employment Opportunity

"EEO is the Law" Poster Supplement

Pay Transparency NonDiscrimination Provision

Employee Polygraph Protection Act

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California Family Rights Act

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Posted: 2021-06-11 Expires: 2021-07-12
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Customer Service Specialist

Qualcomm Inc.
深圳

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