5 days old

Customer Service Representative Work From Home

Springfield, IL 62762
Apply Now
Apply on the Company Site
**Customer Service Representative Retention & Sales WFH**


***In order to qualify for this WFH position, you must reside in one of the following states: SD, IL, & WI**


Answer your calling and take the lead at our company from the comfort of your home. As a member of our Call Center team, youll redefine how our customers engage with the latest product offerings, media and entertainment. Its an opportunity to be the voice of AT&T a global leader in communications and technology, in a career where well count on you to deliver a best-in-class customer experience.


In this role, youll cultivate relationships and retain customers. Youll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this require? Good listening skills and the ability to communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer solutions to customers.


You may also be required to:


Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing.

Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of software & applications.

Proactively engage T3 support (network and IT) to address & resolve issues.

Remain proficient in all billing, rate plan and feature matters.

This is a Full Time position (40 hour work week). Must be flexible to work any schedule during hours of operations. Currently, business hours are Mon-Fri 7:00AM to 9:00PM, Sat & Sun 8:00AM to 9:00PM.


WFH Requirements:


Must have verified internet service with upload/download ability and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)

Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.


So, whats in it for you?


Well offer paid-training that youll be required to complete from home as well as resources to encourage your career growth. In addition to the hourly wage, representatives can earn an average $700 to $1200 a month based on sales. We also offer a competitive compensation package. This role starts at over $15.00 per hour.


Youll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:


AT&T internet & fiber

AT&T phone (formerly U-verse Voice)

DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV


Theres no better time than now to dial into a career with AT&T. If youre ready to join our team, lets talk! Apply today.


WFH Requirements:


Must have verified internet service with upload/download ability and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)

Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.


***In order to qualify for this WFH position, you must reside in the following states: SD, IL, & WI**
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-06-07 Expires: 2021-07-07
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Service Representative Work From Home

AT&T
Springfield, IL 62762

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast