18 days old

Customer Service Representative \u0026nbsp;$17.00/Hour

Ogden, UT 84401
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003EPOSITION PURPOSE - \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EThe Customer Service Representative\u0027s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.\u003C/li\u003E\u003Cli\u003EThe position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions.\u003C/li\u003E\u003Cli\u003EPosition is also directly responsible for meeting and/or exceeding sales, individual service quality and various related department goals.\u003C/li\u003E\u003C/ul\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES - \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EGuides customers through their online shopping experience via phone and/or email sessions.\u003C/li\u003E\u003Cli\u003EPromptly assesses customer needs and proactively provides solutions.\u003C/li\u003E\u003Cli\u003EAssists customers with navigating through the HD websites and leads them to a product that meets their needs.\u003C/li\u003E\u003Cli\u003EEffectively \u0026 routinely balances multiple customers.\u003C/li\u003E\u003Cli\u003EDrives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.\u003C/li\u003E\u003Cli\u003EKeeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.\u003C/li\u003E\u003Cli\u003EMeets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance.\u003C/li\u003E\u003Cli\u003ECompletes assignments accurately despite a large workload.\u003C/li\u003E\u003C/ul\u003ENATURE AND SCOPE - \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EPosition reports to Department Supervisor No direct responsibility for supervising others.\u003C/li\u003E\u003C/ul\u003EENVIRONMENTAL JOB REQUIREMENTS -\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003EMINIMUM QUALIFICATIONS -\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust pass the Drug Test.\u003C/li\u003E\u003Cli\u003EMust pass Background Check.\u003C/li\u003E\u003Cli\u003EMust pass pre-employment test if applicable\u003C/li\u003E\u003Cli\u003EMust have a high school diploma or GED equivalent\u003C/li\u003E\u003C/ul\u003EEDUCATION REQUIRED - \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003C/li\u003E\u003C/ul\u003EYEARS OF RELEVANT WORK EXPERIENCE -\u003Cbr /\u003E2\u002B\u0026nbsp;Years\u003Cbr /\u003E\u0026nbsp;\u003Cbr /\u003E PHYSICAL JOB REQUIREMENTS - \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/li\u003E\u003C/ul\u003EADDITIONAL QUALIFICATIONS - \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAbility to type 25 WPM.\u003C/li\u003E\u003C/ul\u003EPREFERRED QUALIFICATIONS - \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ECollege Degree preferred 1 year of customer service or retail sales experience is preferred.\u003C/li\u003E\u003C/ul\u003EKNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES - \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ESkilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.\u003C/li\u003E\u003Cli\u003EDemonstrated ability to complete projects and assignments accurately, despite a large workload, competing demands and a fast paced environment.\u003C/li\u003E\u003Cli\u003ESkilled at effectively assessing customer audience and adjusting style and tone of written correspondence to match that of the customer.\u003C/li\u003E\u003Cli\u003EDemonstrated broad based knowledge of Home Depot product offerings.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-03-12 Expires: 2020-04-11

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Customer Service Representative \u0026nbsp;$17.00/Hour

Home Depot
Ogden, UT 84401

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