6 days old

Customer Service Representative - Temporarily Remote within Tucson, AZ

Tucson, AZ 85701 Work Remotely
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  • Job Code
    887697

Join Us for Our Virtual Job Fair 
Thursday, October 8, 2020 at 9:00am
Connect from your smartphone, tablet, or computer to chat with recruiters and learn more about our exciting Customer Service opportunities!
Register here for the event at: https://uhg.hr/jf108

We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment. 




Training classes start soon - apply today!

You've heard this all your life. Trust matters.  Being trusted matters a lot.  Here at OptumRx we've earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. You'll take as many as 50 to 70 calls per day from members who have questions about their prescriptions and you'll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career.€ƒ

This position is full-time (up to 40 hours/week) Sunday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 5:00am-9:00pm. The initial training shift will be 8:00am-5:00pm Monday-Friday. It may be necessary, given the business need, to work occasional overtime. Our office is located at 9040 S Rita Rd, Tucson, AZ 85747.

Training will be conducted virtually from your home. 
What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre-employment assessment(s) that are required.  Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess

Primary Responsibilities
  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
  • Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
  • Ask appropriate questions and listen actively while documenting required information in computer systems
  • Identify issues and communicate solutions and steps to  customers, pharmacies and  physicians with prescription orders and reorders
  • Make outbound calls to customers on prescription orders and payment issues
This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to member prescription and /or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: http://uhg.hr/pharmCSRvideo


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-10-14 Expires: 2020-11-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - Temporarily Remote within Tucson, AZ

UnitedHealth Group
Tucson, AZ 85701

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