17 days old

Customer Service Representative - Temporarily Remote within Jacksonville, FL or Orlando, FL

Jacksonville, FL 32202 Work Remotely
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  • Job Code
    891148
Training classes start soon - apply today!


You've heard this all your life. Trust matters. Being trusted matters a lot. Here at OptumRx we've earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. You'll take as many as 50-70 calls per day from members who have questions about their prescriptions and you'll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career.


This position is full-time (40 hours/week) Monday - Saturday. You will have Sundays off and a day off during the week. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 6:00am - 11:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7159 Corklan Dr., Flagler Ctr 300, Jacksonville, FL 32258.


If you are located within 75 miles from the site location, you will have the flexibility to telecommute* as you take on some tough challenges. Training will be conducted virtually from your home. (Temporarily working from home)


What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy


Primary Responsibilities:

  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries

  • Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries

  • Ask appropriate questions and listen actively while documenting required information in computer systems

  • Identify issues and communicate solutions and steps to  customers, pharmacies and  physicians with prescription orders and reorders

  • Make outbound calls to customers on prescription orders and payment issues

This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.


To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: http://uhg.hr/pharmCSRvideo

 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-09-08 Expires: 2020-10-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - Temporarily Remote within Jacksonville, FL or Orlando, FL

UnitedHealth Group
Jacksonville, FL 32202

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