1+ months

Customer Service Representative Senior - Green Bay, WI

Green Bay, WI 54301
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  • Job Code
    856784

Energize your career with one of Healthcare's fastest growing companies.  

 

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

 

The Customer Service Representative Senior is responsible for handling all incoming phone calls and for serving as the primary customer interface for departmental inquiries.

 

Primary Responsibilities:

  • Ensures quality customer service for internal and external customers
  • Handles all incoming phone calls and identifies / assess customers' needs accurately and timely regarding potential third party liability
  • Solves problems systematically, using sound business judgment
  • Applies appropriate communication techniques when responding to customers
  • Recommends customer service strategies and related improvements / enhancements
  • Maintains timely, accurate documentation for all phone call interactions
  • Consistently meets established productivity, schedule adherence, and quality standards
  • Seeks involvement in continuous quality and process improvement initiatives when warranted

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2019-12-11 Expires: 2020-02-09

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative Senior - Green Bay, WI

UnitedHealth Group
Green Bay, WI 54301

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