12 days old

Customer Service Representative - Norristown, PA

Norristown, PA 19401
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  • Job Code
    862564

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM


Primary Responsibilities: 

  • Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re - billing insurance companies and general customer concerns
  • Process adjustments, refunds, transfer bills, mail returns and perform manual sales
  • Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
  • Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
  • Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
  • Ability to perform all aspects of billing customer service as needed
  • May be a certified Medical Coder and / or involved in medical coding
  • Thorough navigation of both Quest Billing System and the web
  • Maintain all Compliance and HIPAA regulations at all times
  • Ability to work in a fast - paced environment
  • Ability to meet quality standards
  • Ability to meet production standards
  • Ability to handle other projects as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-03-18 Expires: 2020-04-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - Norristown, PA

UnitedHealth Group
Norristown, PA 19401

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