4 days old

Customer Service Representative

Missoula, MT 59801
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Complete your application and join us in person to learn more about this opportunity! At our Call Center Open Recruiting Session, youll get to speak with one of our representatives to learn more about the opportunity.

**AT&T Call Center 4900 Technology CT Missoula, MT 59808**

**Thursday, June 24,2021 from 8am - 4pm Mountain Time**

The Customer Care Associate starting wages are between $15.42 - $18.00 per hour. Customer Care Associates will receive an increase every 6 months of active service until you reach the top pay of $19.73 per hour.

Currently, employees are eligible for 50% off of their AT&T wireless service and discounts on other AT&T products and services (i.e. DIRECTV, WIFI, etc..).

On-site amenities include a Gym (complete with locker rooms and showers),Video Game Room, Pool Tables, Shuffle Board, TVs, Relaxing Atmosphere (including a fireplace), On Site Cafeteria, Walking and Bike Paths and a Folf Course.

Add to all that a full benefit package, including Medical, Dental, Vision, 401(k), Tuition reimbursement, Paid Time Off, and Work/Life Resources.

If youre 18 years or older, lets talk.

This is more than a job, this a career! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

**A Customer Care Associate will:**

Answer inbound call from customers with billing issues, technical issues or general questions regarding service.

Assist with customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.

May help collect past due balances or take payments from customers

Maintain appropriate records, prepares required reports, and updates customer accounts.

Perform other duties as assigned by management.

**General Duties:**

The essential functions listed below are representative of duties performed by this job title. Duties generally required include but are not limited to the following:

Answers customer/client requests or inquiries concerning services and products and reports problem areas.Utilizes various systems and tools to initiate to assist and service customers.

Continually maintain working knowledge of all company products, services and promotions.

Make recommendations according to customers needs.

Utilize operational systems to process purchases of all products and services.

Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.

May perform other related duties and responsibilities as assigned and/or required.

Solid problem-solving skills for the purpose of determining and solving customer billing issues.

Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

+ _AT&T and TPG signed an agreement to form a new entity, DIRECTV, which will own and operate AT&Ts U.S. video unit consisting of DIRECTV (consumer and business satellite services), AT&T TV and U-verse TV (excluding U-verse network assets)._ **_When the transaction closes, the job you are applying for will become part of the New DIRECTV._** _Transaction is expected to close in the second half of 2021. Until closing, this role will be a part of AT&Ts U.S. video unit. New DIRECTV will recognize its unionized labor force and will also assume and honor the existing collective bargaining agreements covering union-represented employees and work with the unions productively going forward. For more information, please click here (https://about.att.com/story/2021/video.html) ._ _Source_ _: Press release, section : Continued Commitment to employees LINK :_ _https://about.att.com/story/2021/video.html_


Employee may be required to sit for long periods of time on the phone while using computers.


6 months to 1 year of customer service/sales experience preferred


Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-06-08 Expires: 2021-07-08
Sponsored by:
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Customer Service Representative

Missoula, MT 59801

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