28 days old

Customer Service Representative

Little Rock, AR 72205
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Apply on the Company Site
Start with the Paycheck: Customer Service Representatives starting pay range: $15.00-$16.77 (hourly) / $600.00-$675.00 (weekly) / $31,200-$35,100 (annually) with increases every 6 months of active service AND you can earn an additional monthly incentive based on performance.


Youll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DIRECTV, WIFI, etc..).

Add to all that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.


Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If youre 18 years or older, lets talk.


What you'll do:

Answers inbound call from customers with billing issues, technical issues, or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.


Qualifications - External


Required Qualifications:

At least 18 years of age

6 months experience operating a computer in Windows based environment

Availability to work a flexible schedule which includes all hours of call center operation


TRAINING:

Classroom training

On-the-job training

On-line training


SPECIAL JOB REQUIREMENTS:

Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

One-year customer service work experience preferred. Excellent communication and computer skills


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-03-18 Expires: 2021-04-17
Sponsored by:
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Customer Service Representative

AT&T
Little Rock, AR 72205

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