3 days old

Customer Service Representative Lead (Prior Authorizations) - Phoenix, AZ (Loop 101 and N 27th Ave)

Phoenix, AZ 85003
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  • Job Code
    859380
Energize your career with one of Healthcare's fastest growing companies.  

 

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


Primary Responsibilities:

  • Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists
  • Monitor delegated customer service issues to ensure timely and accurate resolution
  • Use appropriate communication techniques when responding to customers, particularly in stressful situations
  • Inform and educate new customers regarding billing /  invoicing set up and billing / payment procedures
  • Place outgoing phone calls to complete follow - up on customer service requests as necessary

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-02-14 Expires: 2020-03-16

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative Lead (Prior Authorizations) - Phoenix, AZ (Loop 101 and N 27th Ave)

UnitedHealth Group
Phoenix, AZ 85003

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