17 days old

Customer Service Representative - Las Vegas, NV - 930944

Las Vegas, NV 89101
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  • Job Code
    930944

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doingyour life's best work.(sm)

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As a Customer Service Representative, youwill work in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. You will execute outbound calls or electronic tasks to assist with providing medical related services. You'll also assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. The role involves resolvingroutine to complex issues.

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This call center is open 7 days a week 7:00am-10:00pm. You must be able to work any shift, including weekends

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Primary Responsibilities:

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  • Answers a minimum of 75 calls per day resolving moderate to complex issues
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  • Schedule and verify appointments in clinical information system
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  • Verify and update patient demographic and insurance information
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  • Send and receive tasks to Provider offices to assist patient with access to medical care
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  • Receive and process expedite, stat and at-risk referral status
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  • Extreme high volume data entry
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  • Process and resolve expedited patient complaints
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  • Review and processing of medication refills
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  • Proactive response to inquiries from patients, providers, and internal medical personnel
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School diploma or equivalent
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  • 1+ years of experience in a customer service/call center or healthcare environment
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  • SHS training curriculum completed within 2 years of training
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  • Expanded knowledge and experience using of Microsoft Excel and Outlook
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  • Must pass a Microsoft outlook and 60 min typing test
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  • This call center is open 7 days a week 7:00am-10:00pm. You must be able to work any shift, including weekends
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  • You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Medical Terminology
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  • Advanced knowledge of insurance products
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  • Training in a medical office or customer service related field
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  • CPT and ICD-9 coding
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  • Able to demonstrate customer service and proper telephone etiquette
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  • Solidoral and written communication skills
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  • Advanced computer skills in Windows environment
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  • Solidlistening, critical thinking, decision making, telephone, customer service and problem solving skills
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  • Ability to prioritize call types
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OptumCareis committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCares support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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Job Keywords: Customer Service Representative, SMA, Las Vegas, NV, Nevada

Posted: 2021-07-16 Expires: 2021-08-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - Las Vegas, NV - 930944

UnitedHealth Group
Las Vegas, NV 89101

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