1+ months

Customer Service Representative - Greensboro, NC - 905746

Greensboro, NC 27401
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Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies likeUnitedHealthcare, part of theUnitedHealth Groupfamily of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.

TheUnitedHealthcare Motion Customer Service Representativeis responsible for answering incoming calls and making outbound calls with customers and members while ensuring a high level of customer service and maximizing productivity.

This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am to 7:00pm EST). It may be necessary, given the business need, to work occasional overtime. Our office is located at3803 North Elm Street Greensboro, NC 27455-2593.

What we do defines who we are. Take a deeper look at how"we're providing support during this global health crisis and search for a way"you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

Primary Responsibilities:

  • Provide an excellent customer experience by quickly and accurately" identifying and accessing individual customer needs and taking appropriate" action steps to satisfy those needs; inquiries may include:
  • "
    • Handling customer inquiries on activity" trackers.
    • "
    • Identifying and communicating technical" troubleshooting steps for activity trackers.
    • "
    • Answer questions on program earnings and" points.
    • "
    • Communicate program changes.
    • "
    • Respond to customers in a compassionate, polite" and courteous manner, especially in stressful situations when there is a" need to communicate information that the customer may not want to hear
    • "
  • Consistently meet established productivity, schedule adherence and" quality standards
  • "

This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED OR equivalent work experience
  • 2+ years of combined education, work and/or volunteer experience
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • If you need to enter a work site for any reason, you will be"required to screen for symptoms using the ProtectWell mobile app,"Interactive Voice Response (i.e., entering your symptoms via phone system) or"similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth"Group building, employees are required to wear a mask in common areas. In addition,"employees must comply with any state and local masking orders

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Sales or account management experience
  • Customer Service experience
  • 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
  • Prior health care experience
  • Experience with technical troubleshooting

UnitedHealth Group is an essential business. The health"and safety of our team members is our highest priority, so we are taking a"science driven approach to slowly welcome and transition some of our workforce"back to the office with many safety protocols in place. We continue to monitor and"assess before we confirm the return of each wave, paying specific attention to geography-specific"trends. We have taken steps to ensure the safety of our 325,000 team members"and their families, providing them with resources and support as they continue"to serve the members, patients and customers who depend on us.



Some of the steps we've taken to ensure employee well-being include:


  • Launched our ProtectWell app and UnitedCARES"program to help ease the burden and stress for our UnitedHealth Group team members"and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to"support and inspire team members during this challenging time
  • Onsite social distancing and increased"sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for"our employees


You"can learn more about all we are doing to fight COVID-19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html


Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doingyour life's best work.SM

Careers at"UnitedHealthcare Employer & Individual. We all want to make a"difference with the work we do. Sometimes we're presented with an opportunity to"make a difference on a scale we couldn't imagine. Here, you get that"opportunity every day. As a member of one of our elite teams, you'll provide"the ideas and solutions that help nearly 25 million customers live healthier"lives. You'll help write the next chapter in the history of healthcare. And"you'll find a wealth of open doors and career paths that will take you as far"as you want to go. Go further. This is your"life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service, csr, health care, Optum, Unitedhealthcare, hiring immediately

Posted: 2020-12-16 Expires: 2021-02-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - Greensboro, NC - 905746

UnitedHealth Group
Greensboro, NC 27401

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