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Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies likeUnitedHealthcare, part of theUnitedHealth Groupfamily of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
TheUnitedHealthcare Motion Customer Service Representativeis responsible for answering incoming calls and making outbound calls with customers and members while ensuring a high level of customer service and maximizing productivity.
This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am to 7:00pm EST). It may be necessary, given the business need, to work occasional overtime. Our office is located at3803 North Elm Street Greensboro, NC 27455-2593.
What we do defines who we are. Take a deeper look at how"we're providing support during this global health crisis and search for a way"you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/
This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
UnitedHealth Group is an essential business. The health"and safety of our team members is our highest priority, so we are taking a"science driven approach to slowly welcome and transition some of our workforce"back to the office with many safety protocols in place. We continue to monitor and"assess before we confirm the return of each wave, paying specific attention to geography-specific"trends. We have taken steps to ensure the safety of our 325,000 team members"and their families, providing them with resources and support as they continue"to serve the members, patients and customers who depend on us.
Some of the steps we've taken to ensure employee well-being include:
You"can learn more about all we are doing to fight COVID-19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing
Careers at"UnitedHealthcare Employer & Individual. We all want to make a"difference with the work we do. Sometimes we're presented with an opportunity to"make a difference on a scale we couldn't imagine. Here, you get that"opportunity every day. As a member of one of our elite teams, you'll provide"the ideas and solutions that help nearly 25 million customers live healthier"lives. You'll help write the next chapter in the history of healthcare. And"you'll find a wealth of open doors and career paths that will take you as far"as you want to go. Go further. This is your"life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
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