1+ months

Customer Service Representative - Concord, CA

Concord, CA 94519
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  • Job Code
    860370

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM


This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers / customers.


Primary Responsibilities:

  • The major role of this position in answering  incoming phone calls from patient / customer relating to billing and collection on their accounts 
  • Assist with payment plans, takes payment at time of call and providing financial assistance options. Additionally, this call center takes incoming calls  as related to enquires with  high medical chargers, understanding insurance copayments and deductibles, or questionable services provided at:  MD offices / Specialists offices / Hospital Inpatient stays and / or ER visits
  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Follow through on patient / customer needs, inquiries, requests, or complaints in a timely, problems are resolved
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-02-15 Expires: 2020-04-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - Concord, CA

UnitedHealth Group
Concord, CA 94519

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