1+ months

Customer Service Lead - Columbia, MD

Columbia, MD 21044
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Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:

  • Answer incoming calls from members inquiring to purchase travel insurance products
  • Comprehend and communicate insurance language, policy details, and exclusions
  • Convert caller inquiries into SafeTrip sales
  • Answer up to 80 incoming calls a day
  • Loading new member or group data into the enrollment database & update the database with changes
  • Manage multiple email inboxes and responding to member eligibility or group questions & verify enrollment status
  • Reconcile eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility change
  • Control inventory of member and group transactions
  • Work frequently with client management team and brokers to complete group enrollments
  • Work individually or in a team setting
Posted: 2019-08-16 Expires: 2019-12-17

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Lead - Columbia, MD

UnitedHealth Group
Columbia, MD 21044

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