2 days old

Customer Service Benefit Advocate - Work from Home $750 Sign On Bonus For External Candidates - 931030

Cheektowaga, NY 14227
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  • Job Code
    931030

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If you are located within 120 miles of Cheektowaga, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.

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Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today!

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Turn on the news on any night of the week and youre likely to hear about the changes that are sweeping through our health care system. Its dramatic. Its positive. And its being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. Youll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, youll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

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This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am to 8:00pm). It may be necessary, given the business need, to work occasional overtime. This role is primarilywork from home. You will need to come into our office 1-2 times per month. Our office is located at 600 Airborne Pkwy,Cheektowaga, NY 14225. Training will be conducted virtually from your home.

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What are the reasons to consider working for UnitedHealth Group? Put it all together - performance based pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

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When it comes to talent and remarkable individual achievements we are 180,000+ strong. But why do they choose a career path with us? As a Fortune 7 leader, weve created an environment that brings out their best in all the ways that make them special. Well provide you with a mission and a culture that make the most of it.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Primary Responsibilities:

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  • Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
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  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
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  • Contact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
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  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
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Some of our offerings includes:

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  • 18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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  • 401(k) Savings Plan, Employee Stock Purchase Plan
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  • Education Reimbursement - up to $5,250 per calendar year for job-related coursework
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  • Employee Discounts
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  • Employee Assistance Program
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  • Employee Referral Bonus Program
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  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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  • More information can be downloaded at: http://uhg.hr/uhgbenefits
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This role is equally challenging and rewarding. Youll be called on to research complex issues pertaining to the callers health, status and potential plan options. To do this, youll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma, GED, or Equivalent work experience
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  • Minimum of 3+ years of combined education, work and/or volunteer experience
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
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Preferred Qualifications:

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  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
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  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
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  • Sales or account management experience
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  • Customer Service Experience
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Telecommuting Requirements:

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  • Reside in the state of New York within 120 miles of Cheektowaga, NY including the ability to come into the office 1-2 times a month
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  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  • Ability to keep all company sensitive documents secure (if applicable)
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  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your lifes best work.SM

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**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class, hiring immediately, Buffalo, NY, Tonawanda, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

Posted: 2021-06-11 Expires: 2021-07-11

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Benefit Advocate - Work from Home $750 Sign On Bonus For External Candidates - 931030

UnitedHealth Group
Cheektowaga, NY 14227

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