1+ months

Customer Service Advocate - Chico, CA (Virtual Job Fair) - 901869

UnitedHealth Group

Chico, CA 95926

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Job Code

901869

Join Us for Our Customer Service Virtual Job Fair
"Tuesday, February 2, 2021 at 12:00pm
"Connect from your smartphone, tablet, or computer to chat with recruiters and learn more about our exciting Customer Service Advocate opportunities in Chico!
"Register here for the event at: https://uhg.hr/JobFairChico
"We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today!

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.

Turn on the news on any night of the week and youre likely to hear about the changes that are sweeping through our health care system. Its dramatic. Its positive. And its being led by companies likeUnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. Youll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, youll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 6:00am to 8:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at2080 E 20th StreetChico,CA 95928.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

What are the reasons to consider working for UnitedHealth Group? Put it all together - performance based pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings includes:

18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement - up to $5,250 per calendar year for job-related coursework
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits

When it comes to talent and remarkable individual achievements we are 180,000+ strong. But why do they choose a career path with us? As a Fortune 10 leader, weve created an environment that brings out their best in all the ways that make them special. Well provide you with a mission and a culture that make the most of it.

Primary Responsibilities:

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self - sufficient

This role is equally challenging and rewarding. Youll be called on to research complex issues pertaining to the callers health, status and potential plan options. To do this, youll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma, GED, or Equivalent work experience
Minimum of 3+ years of combined education, work and/or volunteer experience
If you need to enter a work site for any reason, you will be"required to screen for symptoms using the ProtectWell mobile app,"Interactive Voice Response (i.e., entering your symptoms via phone system) or"similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth"Group building, employees are required to wear a mask in common areas. In addition,"employees must comply with any state and local masking orders

Preferred Qualifications:

Health Care / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change(working with vulnerable populations)
Sales or account management experience
Customer Service Experience

UnitedHealth Group is an essential business. The"health and safety of our team members is our highest priority, so we are taking"a science driven approach to slowly welcome and transition some of our workforce"back to the office with many safety protocols in place. We continue to monitor and"assess before we confirm the return of each wave, paying specific attention to geography-specific"trends. We have taken steps to ensure the safety of our 325,000 team members"and their families, providing them with resources and support as they continue"to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

Launched our ProtectWell app and UnitedCARES"program to help ease the burden and stress for our UnitedHealth Group team members"and their immediate family affected by COVID-19
Daily updates from our CEO Dave Wichmann to"support and inspire team members during this challenging time
Onsite social distancing and increased"sanitization measures for employees who have been welcomed back to our offices
Fully cover the COVID-19 healthcare costs for"our employees
Employees who self-identify as high risk or who"live with someone who is high risk have been asked to remain working from home

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You"can learn more about all we are doing to fight COVID-19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

UnitedHealth Groupis a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us.Learn more about how you can start doingyour life's best work.^SM

Careers at UnitedHealthcare Employer & Individual.We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This isyour life's best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class,hiring immediately

Posted: 2020-11-25 Expires: 2021-02-13

UnitedHealth Group

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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