1+ months

Customer Program Manager- Netherlands

Cisco Systems Inc.
Hayti, MO 63851
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What You'll Do

The Customer Program Manager is responsible for leading our customers to Business, Innovation and Operational Outcome based solutions. Typical day to day tasks include:

  • Provide vision, strategy, governance and business objective alignment
  • Lead programs which consist of multiple projects; projects within the program may share dependencies, and delivery of the overall program will enable the realization of benefits across the program, and achieve customer value
  • Responsible for program metric tracking, and leading financials and profitability
  • Provide leadership and hold the customer and program team accountable to deliver programs on-time, within budget, with high quality while achieving customer satisfaction
  • Perform overall program-level planning, resource management, customer engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations
  • See opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals

Who You'll Work With

You will be part of the Customer Program Management team in the Customer Experience North Theatre and report to the Senior Manager in Service Delivery. Your work will transform our customers' businesses from every angle, changing the way IT is consumed and embraced. The Customer Program Management Team is accountable for all Service delivery to customers in the North region (Benelux, Nordics and Baltics). A team focusing on influencing our customers to get the most out of our services in the best possible way. We want to make an impact on both how our customers adopt the services and how they value the service delivery. Customer happiness is our key driver. As a successful candidate, you would be responsible for service delivery experience to the customers in the Major Account segment in the Netherlands and assume overall responsibility for the delivery, management, continuous improvement, and growth of Cisco Services. This will include in-direct staff of employees and vendors to ensure all functions are delivered to meet/exceed customer expectations. This position will coordinate operations of a managed outsource with the end user customer and partner. This role will require significant onsite presence in Netherlands.

Who You Are

  • If you have an experience in the role of Service Manager - this will be a great opportunity for you to develop.
  • You'll have strong Financial and Business Acumen - Knowledge, skills and understanding of P&L, business concepts, tools and processes for making sound business decisions.
  • You bring Innovative solutions and delivery processes to our customers.
  • You hold a Bachelor's Degree in Engineering, Computer Science or related field. MS or MBA candidates strongly desirable.
  • You demonstrate a strong background in IT or technology sales experience. In addition, you will be an effective manager of people.
  • ITIL processes will be something you know thoroughly, certification desired
  • You have a background in Service Management, IT Operations, Cisco technologies and solutions, including understanding dependencies on core infrastructure and service delivery elements and how they impact service availability and outstanding operational delivery-Experience
  • Your ability to influence and communicate optimally to senior-level leadership as well as functional management will shine. You have overall excellent interpersonal and communication skills.
  • Change will be a constant, so you will be adaptable to changing environments and priorities
  • You will have the ability to use a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role
  • Native Dutch and proficient English language skills in speaking and writing.

This role will involve working for public sector clients hence you may need to undergo an extensive background check process.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Posted: 2022-09-12 Expires: 2022-12-19
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Customer Program Manager- Netherlands

Cisco Systems Inc.
Hayti, MO 63851
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