12 days old

Customer Experience Strategist, Optum Customer Capabilities - Telecommute - 933141

Eden Prairie, MN 55344 Work Remotely
Apply Now
Apply on the Company Site
  • Job Code
    933141

If you want to achieve more in your mission of health care, you must be thoughtful about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

""

""

You are a strategic thought leader who thrives on developing new solutions to solve tough challenges. As a critical member of our customer experience team, you will help rewrite the future of UnitedHealth Group. Here, your strategic and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your talents and business discipline to help fuel that mission. Are you ready to utilize data and research to capture the voice of the customer in order to deliver bold solutions to impact the lives of millions?

""

""

As a Customer Experience Strategist, you will be empowered to leverage a human-centered design approach to support short- and long-term business goals. You will collect customer experience information through interviews, secondary research, surveys and more. You will develop personas, journey maps and other CX design materials that will help inform business case recommendations that you will present out to stakeholders to influence change. You will be an advocate that relentlessly operates cross-functionally across the enterprise to execute best-in-class experiences improving the lives of our customers. Join us! Your passion for performance can fuel your life's best work.(sm)

""

""

Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges

""

""

Primary Responsibilities:

""
    ""
  • Advocate for and promote a customer-centric design culture, setting a clear vision on what good looks like
  • ""
  • Champion the need for change, assesses change readiness and change management
  • ""
  • Map the end to end journey and identify opportunities to proactively intervene on the customers behalf
  • ""
  • Guide teams in identifying and prioritizing key pain points using data driven insights
  • ""
  • Facilitate ideation with cross-functional stakeholders to design ideal future state and co-creation activities with customers to ensure needs are met
  • ""
  • Test new strategies for driving value
  • ""
  • Partner with Omni-Channel Voice of the Customer (VOC), Research, and Analytics teams to advance Optum's voice of the customer listening strategy and leading indicators
  • ""
  • Partner and build strong relationships with functional business areas, executive sponsors and enabling areas to drive and influence the prioritization of improved customer experiences
  • ""
  • Facilitate discussion, decision making, and conflict resolution
  • ""
  • Provide support to the team using a servant leadership style whenever possible and leading by example
  • ""
  • Manage end-to-end timelines, issues and risks to promote flawless execution
  • "
""

""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

"

Required Qualifications:

""
    ""
  • 3+ years of experience in healthcare industry
  • ""
  • 3+ years of demonstrated project management skills with ability to develop and implement business strategies and assess business performance in a cross functional environment
  • ""
  • 2+ years of experience design / human-centered design
  • ""
  • Experience working in a team-oriented, collaborative environment
  • ""
  • Excellent verbal, written, listening, and interpersonal communication skills
  • ""
  • Excellent analytical and creative problem-solving skills
  • ""
  • Logical and efficient, with keen attention to detail
  • ""
  • Highly self-motivated and directed
  • ""
  • Ability to effectively prioritize and execute tasks while under pressure
  • ""
  • Intermediate level of proficiency with MS PowerPoint, Excel and experience with collaborative design tools (e.g. Miro)
  • ""
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
  • "
""

""

Preferred Qualifications:

""
    ""
  • Bachelors degree
  • ""
  • Experience in working with health systems, patient access, and/or digital care/product
  • ""
  • Aptitude for visual communications and storytelling
  • ""
  • Net Promoter System certified or experience implementing an NPS system elements
  • ""
  • Experience working in a matrix environment and with virtual & globally located employees
  • ""
  • Familiarity with Qualtrics, or equivalent, experience management - survey platform
  • ""
  • Digital strategy and experience design
  • ""
  • Authentic and brings your whole self to the workplace
  • ""
  • Empathetic able to put yourself in the shoes of others
  • ""
  • Challenges the status quo
  • ""
  • Research-minded
  • ""
  • Contributes to and appreciates diversity of thinking
  • ""
  • Leverages data to drive decisions
  • ""
  • Thought leader, creative, and passionate
  • "
""

""

UnitedHealth Group is working to create the health care system of tomorrow.
"
"Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

""


"Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

""


"Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

""

""

Colorado Residents Only: The salary/hourly range for Colorado residents is $79,700to $142,600(add additional reference for sales and physicians). Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

""

""

*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

""

""


"Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""


"UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

""

""

""

Job Keywords:provider experience design, virtual platform, Customer Experience Strategist

Posted: 2021-05-31 Expires: 2021-06-30

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Experience Strategist, Optum Customer Capabilities - Telecommute - 933141

UnitedHealth Group
Eden Prairie, MN 55344

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast