1+ months

Customer Experience Principal Business Development Manager

Cisco Systems Inc.
Atlanta, GA 30303
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Who You'll Work With

Cisco's Customer Experience team is looking for a Principal Business Development Manager (BDM) to help grow the practice. This role is key to identifying marketplace demands for Ciscos Professional Services portfolio and working with our Sales organization to support the sale of the Customer Experience services portfolio.


The Team

This Business Development Management (BDM) team is a highly empowered collaborative team focused on driving successful insertion of Day 1 and Day 2 services across Cisco sales activities. We have the opportunity for visibility and interaction with senior management, cross-team collaboration, engage and drive matrix-managed projects which have direct impact to the services business within the Americas Enterprise South region.

Our BDM team members have a breadth of knowledge across Ciscos Customer Experience services portfolio. Team members are expected to leverage this knowledge to develop solutions, scope services opportunities, and support sales based on customer requirements across all vertical market environments.


Who You Are

Drive active engagement with account teams in planning and executing client solutions and services sales strategy. 

Define and communicate Customer Experience portfolio positioning and value to target client segments and Cisco stakeholders.

Discover and align Client business & operational priorities to portfolio outcomes and capabilities through workshops with clients and executive briefings.

Create and deliver large standalone and cross-portfolio Services quotes and proposals to clients with accurate deliverable scoping, sizing and pricing.

Collaborate with cross-functional groups (sales, product management, operations, marketing) to develop Customer Experience portfolio strategy, financial forecasts, offer packages and pricing, and client proposals.

Contribute to the development of new Customer Experience service offerings.

Track and manage continuous pipeline of services and solutions for client opportunities

Work with Customer Experience service line management and Product Management in supporting the services lifecycle requirements.

Engage with Service Line delivery teams to insure consistent and accurate scoping of client delivery engagements


Minimum Qualifications

10+ years experience in project delivery 

5+ years experience in sales support / solution development / BDM role

BA/BS required, MBA preferred

Knowledge of the Advanced Services business

Self-starter, Independent, pro-active, multi task, program management mind set who is able to resolve conflicts

Excellent verbal and written skills in communicating and positioning Ciscos Optimization Services business and operational value and capabilities to Client Executive audience.

Proven track record of developing and winning multi-architecture solutions contracts (multi-million $).

Extensive travel required.


What You'll Do

Excellent written/oral communication skills and presentation skills

Collaborating across global teams

Program management of complex, global initiatives

Risk and issue management, escalation and resolution

Stakeholder mapping and management; problem solving

Organizational adoption and communication plan development and execution skills

Ability to provide constructive coaching / feedback to all levels within the AS team as needed

Understanding of the Services business, internal processes across Services, as well as industry expertise

Demonstrated track record of pursuing and managing services engagements of $5M+

We Are Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.


We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!


But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.


So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2020-03-09 Expires: 2020-05-09
Sponsored by:
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Customer Experience Principal Business Development Manager

Cisco Systems Inc.
Atlanta, GA 30303
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