2 days old

Customer Engagement Specialist

Herndon, VA 20170
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities

Provides advanced customer support for high-touch/top-tier customers. Resolves operational issues arising from the end-to-end sales process and navigates roadblocks related to supply chain, logistics, or delivery issues affecting customer satisfaction. Designs, evaluates and implements customer experience diagnostics to understand quality issues and promote continuous process improvement to the customer experience. Interfaces directly and indirectly with customers to develop customer intelligence and insight by capturing, assembling and assessing customer sentiment about the company and solutions; integrating and analyzing disparate data sources to provide insights, recommendations and business justifications. At experienced levels, represents the voice of the customer to stakeholders by proactively gathering feedback, observational studies, and "voice of the customer" research; ensures that identified issues are reported, tracked, and followed up on, resolves escalated items, and advocates for customer- centered outcomes while balancing company and customer needs. Considered a recognized authority within the Company. Works on unusually complex technical problems and provides solutions which are highly innovative. Determines and pursues courses of action necessary to obtain desired results.

Qualifications

BS 10-12, MS 8-10, Phd 5-7

5-10+ years of business development type experience; strategy development consulting services, hardware/software

Previous demonstrated business development success with one of the target financial organizations- FRB, FDIC, FRTIB, SEC, US Treasury

Clearable position candidates must be able to meet this requirement

Strong preference for candidates located in the Herndon VA/Washington DC/Richmond VA area

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-02-19 Expires: 2020-03-20

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Customer Engagement Specialist

Perspecta
Herndon, VA 20170

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