1+ months

Customer Delivery Architect (R/S Automation)

Cisco Systems Inc.
Offsite, RTP
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Why you'll love Cisco

We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

Cisco's Customer Experience (CX) team is one of the highest growing areas at Cisco. Passionate about the management and automation of customers hybrid IT, consultants work with some of the largest and thought-leading customers in the world! This Professional Services group helps build solutions, leads implementations, and enables customer self-sufficiency on market-leading Cisco software products.

Customer Delivery Architects primary role is positioning, architecting and delivering service solutions around Cisco's technologies and integrating them into the customer's overall architecture and design. This position will help drive sales, serve as the domain specialist, lead delivery efforts and mentor other technical consultants within the team. Since this is a high profile position with interface to Cisco's world-class customers, travel is required and can be anywhere from 25 - 50% of the time.

Who You'll Work With

As a Customer Delivery Architect, you will report directly into the Delivery Team with main responsibility for the installation, integration, customization and delivery of software products focusing on cloud and networking orchestration and automation. There will be significant customer interaction including on-site delivery for POCs, Production-Pilots and Production deployments.

Who You Are

  • Providing technical support, second line phone/email consultation to independently debug complex product problems
  • Discovery of Customer requirements around Automation and gather information around Customers use cases
  • Provide recommendations for Automation Strategy/Framework and Automation Roadmap to meet Customer requirements
  • Develop, test and deliver automations using Python
  • Should be able to apply knowledge of software development processes and contribute in developing system and module functional specs, design specifications, Unit and Integration test specifications and System performance test plans.
  • Plan, design and implement Enterprise solutions for customers
  • Demonstrate thought leadership in solving customer problems and achieving their business outcomes
  • Actively involved in the latest industry SDN (Software Defined Networking) technology deployments
  • Ability to lead code repository, version control, bug tracking and documentation requirements
  • Partner with peers to see opportunities for code sharing, common services, joint application development, etc.
  • You maintain effective working relationships with assigned customers and project managers
  • You effectively work independently and as part of a team to implement customer solutions
  • Generates user documentation, for internal and external customer such as method of procedures, solution design, installation procedures, testing procedures, troubleshooting guides, etc.
  • Plans and executes highly sophisticated Network Upgrade and Network Migration activity
  • Articulate technical characteristics of services, technology areas and guide development teams to engineer and add capabilities to existing features and tools.

Minimum Qualifications

  • Typically requires BS, CS, or University degree equivalent and 8+ years demonstrated ability in network engineering CCIE or relevant 8 years experience
  • Proficient in programming Python (intermediate to advanced), REST API and adhere to practice methodologies
  • Experience with CI/CD tools such as Jenkins, Git
  • Experience with Linux, OpenStack, VMware, Containers, and Kubernetes
  • Infrastructure automation through Terraform, Chef, Ansible, Puppet, Packer or similar
  • Experience with any Cisco network controllers (DNAC, SD-WAN, Meraki or APIC)
  • Cisco Devnet Associate or higher
  • Excellent troubleshooting skills

Desired Skills

The ideal candidate will have deep technical expertise and expert knowledge of Cisco's Enterprise products and solutions. Candidate must be results and team oriented and must possess strong interpersonal and presentation skills. The following skillsets are thus desired of this candidate:

  • 6-10 years within Advanced / Professional Service role(s)
  • 5+ years leading large scale Enterprise Design and Implementation Engagements
  • Expert knowledge in Routing and Switching technologies, such as MPLS, DMVPN, BGP, OSPF, VXLAN, LISP and VRF.
  • Outstanding Consulting skills. Ability to influence customer decisions and outcomes. Ability to gain customer trust quickly, and confidently articulate Ciscos Enterprise Networking SD strategies and architectures.
  • Demonstrated leadership of large complex projects in Enterprise WAN and Campus Networking environments
  • Knowledge of SDA, DNA and Viptela highly preferred
  • Knowledge of Network Segmentation, and TrustSec highly preferred
  • Experience with server virtualization
  • Experience with Agile Development is a plus

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with rare personalities who aren't afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired strong performers. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We are Cisco.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2021-03-03 Expires: 2021-05-01
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Customer Delivery Architect (R/S Automation)

Cisco Systems Inc.
Offsite, RTP
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