12 days old

Customer Delivery Architect

Cisco Systems Inc.
Carolina Shores, NC 28467
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What Youll Do

In this exciting Customer Experience (CX) the Service Provider Architect and a customer-facing role, you will provide engineering support that enables business outcomes that increase the value of IT relevance to our customers and partners.

Who Youll Work With?

TheArchitectwill build close relationships with customers, CX counterparts, architects, & business units to achieve customer goals and internal Cisco alignment. The role will:

Report to and work with the CX Americas Service Provider Architecture Team Group Leader

Work with CX Americas SP Theater Customer Delivery teams

Make connections and drive actions from multiple Cisco teams including the Business Unit, Engineering, CX Product Management, CX Project Management, CX Centers Delivery teams, and CX Region Customer Delivery teams

Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and BE/BU

Collaborate with Account teams, Customer Support, Partners to improve customer experience, address product or engagement concerns, ongoing strategy and help drive incremental business growth while focusing on our Customer Experience obsession

Who You Are?

Customer Obsessed: Proactively understands customer needs and aligns Cisco teams and resource expertise from cross-functional teams to drive alignment on decisions that enhance customer value.

Technical Solution Foundation: Ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally executed and applied in a customers environment. Foundational technical solution knowledge, solution alignment, and industry best practices

Cross-Team Collaborator & Influencerwork across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact in a remote / virtual and face-to-face environment

Full Field Viewer You see the big picture and all the dependencies that influence each other within and around your engagements. You proactively take actions before potential issues arise

Results Oriented: Interest in and proven execution ability with relevant technology delivery execution, customer outcomes and people development

First Responder: Skilled at issue management, solution driven ownership and managing customer expectations and escalations as well as team or employee critical needs and issues; Ability to work in a dynamic environment; make timely, logical and appropriate decisions.

Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Your Experience, Knowledge and Skills

You have a BS+ (MS preferred) in a business & technical discipline

Active Cisco Certified Internet Expert (CCIE) (written and lab)

5-8+ years experience working with Networking Engineering solutions

superior Network design skills, with strong current knowledge of networking and Data Center expertise

Demonstrated experience leading IP infrastructure-related projects.

Strong verbal, written and presentation communication skills to various levels within Cisco and our Customers

Experience supporting multiple complex projects simultaneously

Expert level internetworking troubleshooting in a large-scale network environment.

Advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast

Strong knowledge in software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, BNG, carrier Ethernet, Qos, Ipv6, Vxlan/EVPN and Segment Routing

In-depth knowledge of network management, network availability & capacity planning

Experience with Scripting, Python, and/or Linux

Familiarity with OSS/BSS systems

Strong technical account management skills. Minimum 5 years of experience in Professional/Consulting Services or high-level support

Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales teams

Ability to guide and mentor jr. level engineers

A willingness to travel 50% or more (pending role requirements)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

Posted: 2020-10-16 Expires: 2020-11-16
Sponsored by:
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Customer Delivery Architect

Cisco Systems Inc.
Carolina Shores, NC 28467
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