14 days old

Customer Contracts Specialist Cybersecurity

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The Customer Contracts Specialist Cybersecurity oversees sales and customer account administration, as well as monitors, plans and implements projects that support order processing activities. Responsible for day-to-day operations for Deal Desk and/or Fulfillment tasks for AT&T Cybersecurity.

Key Roles and Responsibilities:

Reviews and approves contractual documents to ensure adherence to company policy, satisfaction of customer specifications and protection of the company contractual posture.

Generate and prepare executable custom contracts in alignment with approved discounts and keeps Contract Management Database Records updated (SalesForce, SFDC), managing the quote-to-cash process.

Provides resolution to a diverse range of complex issues.

Provides interpretation and analysis of contract documents.

Reviews and evaluates requests for changes in or revisions of contracts that involve technical specifications, cost, or schedule impact on the company.

Ensures the proper execution of contract requirements, preparation of statement of works, authorization for work, completion of contracted work, etc. Manages sending approved contracts and documents for signature.

Assist in coordinating between sales and legal for contract modifications: follow-on quotations, revisions, specifications, terms and conditions.

Uses judgment within defined practices and procedures. Determines and develops an approach to solutions. Solves complex problems, takes a new perspective on existing solutions.

Works independently, receives minimal guidance. Contributes to the development of organization goals and objectives by using knowledge of company products and processes to suggest, plan and implement process improvements.

Review, fulfill, and deliver all products for AT&T Cybersecurity, adhering to all company policies and procedures.

Create, manage, and fulfill renewal contracts.

Track and manage various reports and dashboards to ensure accurate record keeping.

Manage Hardware logistics with customers and partners by obtaining shipping information, filling out all domestic and international forms, and processing any required certifications.

Once youre a part of the team, youll gain some amazing perks and benefits including paid-time off on top of paid holidays, medical/dental coverage, a 401(k) plan and tuition reimbursement. We also offer employee discounts on:

AT&T Wireless plans & features, including IOT and connected devices

AT&T internet & fiber

AT&T phone

AT&T TV (including free HBO Max), DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV

Ready to close the deal on a career with AT&T? Apply today.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws


Bachelors degree preferred.

Preferred Experience:

Minimum of 3 years of experience in area of professional responsibility

Prior experience with Order Management, Sales Operations, or Deal Desk a plus

Familiarity with SFDC or other CRM tools, Netsuite, Microsoft Office Suite
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-06-11 Expires: 2021-07-12
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