1+ months

Customer Care Specialist - Marlborough, MA

Marlborough, MA 01752
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Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities.

Who are we? Optum360. We're a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM


The Customer Care Specialist handles inbound and outbound calls from internal and external customers to respond to inquiries and resolve concerns and questions. Responds promptly and follows up on customer interactions as needed and assists with obtaining missing insurance or diagnosis information utilizing available resources.


Primary Responsibilities:

  • First contact within billing call queue to respond to patient questions / concerns
  • Work collaboratively with cross functional teams to resolve patient issues
  • Work cooperatively as part of a team environment and assist in other reimbursement functions as needed
  • Ability to demonstrate outstanding customer service skills
  • Solid organizational skills with the ability to handle conflicting priorities
  • Good communication skills / written and verbal, possess critical thinking skills, self - motivated, punctual and reliable
  • Perform additional tasks as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Posted: 2020-02-26 Expires: 2020-04-18

    UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

    Sponsored by:
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    Customer Care Specialist - Marlborough, MA

    UnitedHealth Group
    Marlborough, MA 01752

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